Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.

Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.  The research belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. ISSD is also part of the Karlsruhe Service Research Institute (KSRI).

The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & ParticipationIntelligent Enterprise Systems, and Digital Service Design & Innovation. Current topics of research are Human-AI Interaction, Cognitive Interaction Technologies, Physiological Computing Systems, Interactive Business Intelligence & Analytics Systems, and Interactive Systems Engineering. 

IISM
Distinguished Paper Award on 28th IEEE International Requirements Engineering Conference

Tim Rietz from the Institute of Information Systems and Marketing (IISM)) and his co-authors from the University of Auckland, James Tizard, and Kelly Blincoe have received a distinguished paper award at RE 2020 for their paper “Voice of the User: A Demographic Study of Software Feedback Behaviour“.

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IISM
New team member: Saskia Haug

Saskia studied Industrial Engineering & Management at KIT. We welcome Saskia Haug as a new team member in the research group. Saskia studied Industrial Engineering & Management at KIT. She will work on the research topic "Scalable Interactive Systems Engineering". Further information about Saskia: here

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Successful PhD defense by Peyman Toreini
Successful PhD defense by Peyman Toreini

Peyman Toreini successfully defended on September 2nd 2020 his PhD thesis titled “Designing Attentive Information Dashboards with Eye Tracking Technology“. He convinced the examination committee (from left to right on the picture: Prof. Dr. Petra Nieken, Prof. Dr. Andreas Oberweis, Prof. Dr Alexander Mädche, Prof. Dr. Rudi Studer) with his research. We congratulate Peyman Toreini for the successful defense!

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DFG Individual Research Grant “Advertising over Time: Interactive Machine Learning for Image Data Analysis“
DFG Individual Research Grant "Advertising over Time: Interactive Machine Learning for Image Data Analysis"

The Research Group of Prof. Mädche has received a DFG individual research grant titled “Advertising over Time: Interactive Machine Learning for Image Data Analysis“. The research project is carried out in cooperation with the University of Mannheim, Business School, Prof. Stahl. The overall objective of the project is to understand the evolution of advertising over time based on image data. Specifically, we will design an interactive machine learning (IML) system that provides scalable means to analyze large volume of image data to be studied to a period of more than 150 years.

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KD2
KIT Future Fields funding for KD²Ex - Karlsruhe Decision and Design Experimentation Ecosystem

Prof. Christof Weinhardt (IISM), Prof. Alexander Mädche (IISM), Prof. Petra Nieken (IBU), Prof. Benjamin Scheibehenne (IISM), Prof. Nora Szech (ECON), Prof. Melanie Volkamer (AIFB), and Prof. Alexander Woll (IFSS), have jointly received funding for building the Karlsruhe Decision & Design Experimentation Ecosystem (KD²Ex). The financial support from a call for an instrumentation funding program within the university of excellence measure KIT Future Fields enables new forms of participatory research: Digital Citizen Science with a focus on the area of "Wellbeing at Home".

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PCB
New Publication in the Journal of Consumer Behavior: Who can be nudged? Examining nudging effectiveness in the context of need for cognition and need for uniqueness

The Journal of Consumer Behavior published a research paper by Moritz Ingendahl, Dennis Hummel, Alexander Maedche, and Tobias Vogel.

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Successful PhD defense by Ulrich Gnewuch
Successful PhD defense by Ulrich Gnewuch

Ulrich Gnewuch successfully defended on June 4th 2020 his PhD thesis titled

“Social Cues in Human-Chatbot Interaction“

He convinced the examination committee (from left to right on the picture: Prof. Dr. Melanie Volkamer, Prof. Dr. Alexander Mädche, Prof. Dr. Orestis Terzidis; Prof. Dr. Petra Nieken not on the photo) with his research.

We congratulate Ulrich Gnewuch for the successful defense!

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Neuro
Dr. Hermann Zemlicka Award for Most Visionary Paper

Moritz Langner, Peyman Toreini, and Alexander Maedche have received an award at the NeuroIS Retreat 2020 for their paper „Attention Board: A Quantified-Self Dashboard for Enhancing Attention Management with Eye-Tracking“
 
Title: Attention Board: A Quantified-Self Dashboard for Enhancing Atention Management with Eye-Tracking
Authors: Moritz Langner, Peyman Toreini, and Alexander Maedche
 
Abstract: In the age of information, office workers process huge amounts of information and distribute their attention to several tasks in parallel.

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Chatbot
Improving Natural Language Capabilities of the Telefonica/O2 Chatbot Aura

Together with Telefonica Germany and the Saarland University we have investigated the improvement of the natural language capabilities of the chatbot AURA from O2.

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two open
Two open PhD Scholarship positions in the "Karlsruhe Citizen Experimentation" initiative

Within the new strategic IISM initiative "Karlsruhe Citizen Experimentation" we plan investigate innovative Citizen Science approaches within large-scale field experiment.

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New practical seminar offers publishedISSD
New practical seminar offers published

Practical seminars are embedded in many of our Bachelor / Master modules and provide an alternative to traditional lectures. In practical seminars, students get an individual assignment and develop a running software prototype.

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jobopening
New Job Opening: Doctoral Scholarship "Human-AI Interaction"

Join us! New doctoral scholarship with a focus on "Human-AI Interaction (esp. Intelligent Assistants)" at the Karlsruhe School of Services (KSOS).

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