Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.

Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.  The research belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. 

The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & ParticipationIntelligent Enterprise Systems, and Interactive Systems Engineering. Current topics of research are Human-AI Interaction, Cognitive Interaction Technologies, Eye-Tracking and Physiological Computing Systems, Interactive Business Intelligence & Analytics Systems, and AI-based Interactive Systems Engineering. 

IISM publication at the ACM Conference for Computer-supported Cooperative Work and Social Computing (CSCW 2020)
IISM publication at the ACM Conference for Computer-supported Cooperative Work and Social Computing (CSCW 2020)

We are happy to announce that the paper “Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study” by Ivo Benke, Michael T. Knierim, and Alexander Maedche has been accepted at the CSCW 2020 and was presented at the conference virtually. The CSCW is the premier venue for presenting research in the design and use of technologies that affect groups, organizations, and communities.

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New Project: WorkLifeSens – Designing Sensor-based Worklife Assistance Systems
New Project: WorkLifeSens - Designing Sensor-based Worklife Assistance Systems

As part of the AI innovation competition of Baden-Württemberg the research project „WorkLifeSens“ focusing on delivering physio-adaptive assistance systems for the future workplace is funded.

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Benedikt Morschheuser appointed as Assistant Professor of “Digital Transformation” at Friedrich-Alexander University of Erlangen-Nuremberg (FAU)
Benedikt Morschheuser appointed as Assistant Professor of "Digital Transformation" at Friedrich-Alexander University of Erlangen-Nuremberg (FAU)

We are delighted to announce the appointment of Benedikt Morschheuser, former member of the Research Group Information Systems & Service Design (ISSD), as assistant professor for business informatics at the School of Business, Economics, and Society at FAU University. We congratulate him warmly and wish him all the best for his new position.

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Paper accepted for publication at the ACM Conference on Human Factors in Computing Systems (CHI 2021)
Paper accepted for publication at the ACM Conference on Human Factors in Computing Systems (CHI 2021)

The paper Cody: An AI-based System to Semi-Automated Coding for Qualitative Research by Tim Rietz and Alexander Maedche has been accepted for publication at CHI 2021. The CHI conference is the premier and most prestigious international conference on Human-Computer Interaction.

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Open Position: Physio-Adaptive Systems for the Future Workplace
Open Position: Physio-Adaptive Systems for the Future Workplace

In the research field „Intelligent Enterprise Systems“ we are offering a research assistant position in the field of physiological computing systems.

 

Further information is available here.

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Presence at Wirtschaftsinformatik Conference WI-2021
Presence at Wirtschaftsinformatik Conference WI-2021

The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 16th International Tagung Wirtschaftsinformatik (WI-2021) (https://wi2021.de/) with 9 publications.

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Merry Christmas and Happy New Year
Merry Christmas and Happy New Year

We would like to wish Merry Christmas and a Happy New Year to our students and partners. We thank you for your cooperation in 2020. Our office will be closed from December 23rd and we'll be picking up – at least virtually via email or phone – on January 4th 2021.

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New Project: MeKIDI examines humane process digitalization in the energy sector
New Project: MeKIDI examines humane process digitalization in the energy sector

AI-based technologies have shown great potential in achieving process automation and optimization for energy suppliers, but pose enormous challenges for organizations and their employees.

 

MeKIDI aims at developing and evaluating humane solution approaches for the implementation of AI-Technologies in the energy sector, taking both sustainable corporate goals and the interest of employees into account.

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New Publication in IEEE Transactions on Affective Computing: To Be or Not to Be in Flow at Work: Physiological Classification of Flow using Machine Learning

The focal role of flow in promoting desirable outcomes in companies, such as increased employees’ well-being and performance, led scholars to study flow in the context of work. However, current measurement approaches which assess flow via self-report scales after task execution are limited due to obtrusiveness and a lack of real-time support. Hence, new measurement approaches must be created to overcome these limitations.

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New Project “Digital Citizen Science @ KD²Ex: Experimental Research for Wellbeing, Work, and Education at Home“ supported by KIT Excellence University funding
New Project "Digital Citizen Science @ KD²Ex: Experimental Research for Wellbeing, Work, and Education at Home" supported by KIT Excellence University funding

As part of the excellence university project “KIT Future Fields“ Prof. Dr. Weinhardt (IISM), Prof. Dr. Mädche (IISM), Prof. Dr. Nieken (IBU), Prof. Dr. Scheibehenne (IISM), Prof. Dr. Szech (ECON), Prof. Dr. Volkamer (AIFB) und Prof. Dr. Woll (IfSS) have received funding for the upcoming 18 months.

 

Strategisches Ziel des Projektes ist es, Digital Citizen Science als neue, vielversprechende Forschungsmethode für die sozial- und wirtschaftswissenschaftliche Forschung zu entwickeln und zu etablieren.

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Participation at HICSS 2021
Participation at HICSS 2021

The IISM research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt are present at the Annual Hawaii International Conference on System Sciences in Hawaii with 11 accepted conference papers.

 

For further information feel free to directly contact the authors.

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New book published by Dr. Dennis Kaiser
New book published by Dr. Dennis Kaiser

Dr. Dennis Kaiser, former doctoral student at the research group ISSD, has published a book titled „Berufsbegleitend promovieren in den Wirtschaftswissenschaften“ at Springer.

 

Title: Berufsbegleitend promovieren in den Wirtschaftswissenschaften

Author: Dennis Kaiser

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