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The research group “Information Systems & Service Design” headed by Prof. Mädche focuses in research and education on designing digital service systems for enterprises and the society. Digital service systems are characterized by a strong interplay of individuals, their (organizational) environment, and information technologies. Therefore, our research follows the basic idea of research on service systems being a fundamentally sociotechnical and interdisciplinary matter. Specifically, we investigate the lifecycle of service systems from a user-centered digital transformation perspective as well as novel concepts of interactive & intelligent service systems. 

In the area of user-centered digital transformation we are investigating digital service design processes and practices as well as adoption & user behavior
and process digitalization mainly following a behavioral research paradigm. With a theory-guided design research approach we build innovative digital service systems with a focus on human computer assistance systemsbehavior change systems and business intelligence & analytics systems

Practical relevancy of our research is strongly emphasized and driven by the Karlsruhe Service Research Institute (KSRI) which targets closing the loop with practice following an interdisciplinary service science perspective.  

Our comprehensive education portfolio comprising the bachelor, master, PhD and (E)MBA level introduces the foundations of information systems with a strong services focus and provides insights into the state-of-the-art in research in this field.

Sincerely, Prof. Dr. Alexander Mädche


Research Group at ICIS 2016 The Research group will be present at the International Conference on Information Systems (ICIS) 2016 in Dublin, Ireland with 6 accepted publications in the field of user-centered digital transformation covering the topics of learning & effective use, multi-channel choice behavior, digital service design, as well as assistant systems in the context of user involvement. more
Digital Business Models Workshop with KPMG Apply for the great Digital Business Models Workshop and find out the several ways of being successful together with KPMG. Take part and get started with Hiwi-Postions, Internships as well as Direct Entries at KPMG and our institute IISM. more
New Research Assistant Position

In cooperation with the IT-consulting firm Senacor Technologies AG we are offering a research assistant position.

The position is funded by the project “User-centered digital transformation”. The project is set up for three years and aims at developing new concepts for user-centered digital transformation in close cooperation with Senacor Technlogies AG and their customers.

Senacor Case Challenge 2017 Senacor is an independent consultancy firm and one of the leading IT service providers for business IT transformation. Like in the recent years, Senacor is going to host the Case Challenge 2017. Students from business informatics, applied informatics and business are able to apply for the event until January 8th, 2017. more
Student Assistants for Programming For our new project with KPMG we search several student assistants for programming a business model management software.
Call for Papers: Workshop Designing Human-Computer Assistance Systems Stefan Morana and Jella Pfeiffer organize a workshop at the next International Conference on Wirtschaftsinformatik in St. Gallen Switzerland. The workshop addresses the design of human-computer assistance systems and will be held before the WI 2017 on February 12th, 2017. more
New Master Courses: Data Science@IISM Starting this winter semester 2016/2017, the institutes IISM (Informationswirtschaft und Marketing) offers new master courses and modules on data science. Visit our new website http://datascience.iism.kit.edu/ for more information on data science@IISM in teaching, research and business collaborations. more
Article in KIT Magazine Article in KIT Magazine In the current edition 2016/3 of the KIT magazine LookKit Prof. Dr. Alexander Mädche provides insights into the field of digital transformation. “It is one of the very big challenges of the present to comprehensively study all aspects of digitalization and actively seize the opportunities with it”, says Prof. Dr. Alexander Mädche. more
2015 JITTA Outstanding Paper Award JITTA (Journal of Information Technology Theory and Application) nominated the paper "The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project" of Dr. Stefan Morana, Dr. Silvia Schacht and Prof. Alexander Mädche for the 2015 AIS Senior Scholars Best Papers Awards to be announced at ICIS in Dublin 2016. The paper is recognized as JITTA`s most outstanding paper of the year 2015, and therefore presented the "2015 JITTA Outstanding Paper Award". more
12th Design Science Research in Information Systems and Technologies (DESRIST) 2017 Conference DESRIST 2017 takes place in Karlsruhe from May 31 - June 1. 2017. The theme is Designing the Digital Transformation. The goal is to extend the boundaries of human and organizational capabilities by designing new and innovative constructs, models, methods, processes, and systems. more
Digital Service Design application in SAP Next-Gen Consulting Project Last week SAP Next-Gen Consulting project was successfully concluded with the final presentations. In the project 19 students from the KIT, their academic supervisors lead by Professor Dr. Alexander Maedche and the industry partners were included. Four teams worked on real-life industry challenges, provided by the industry partners Commerzbank, TwoGo and Vodafone. more
Research Alliance: Focus on Digital Transformation KIT and the University of Mannheim are shaping the digitalisation together. The Ministry for Science, Research and Art invests 900.000 Euro over three years to support the research alliance ForDigital. The goal is to improve the understanding of digital transformation and develop innovative information and communication solutions. more