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Information Systems & Service Design - Prof. Mädche

Fritz-Erler-Straße 23
76133 Karlsruhe

Röserhaus (Geb. 01.86)

Phone: +49 721 608-41585
Fax: +49 721 608-41588

E-Mail: office-iseQkd8∂iism kit edu 

Office hours:
M-Th: 8:30 am-1:30 pm
F: 8:30 am-12:00 pm

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The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research and education on designing interactive intelligent systems. Our work is positioned at the intersection of Information Systems (Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Specifically, we investigate the lifecycle of information systems from a user-centered digital transformation perspective as well as novel concepts of interactive intelligent systems for enterprises and the society. The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group.  It is also part of the Karlsruhe Service Research Institute (KSRI)
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Article in IEEE Transactions on Software Engineering published

The research article “Software Development Process Ambidexterity and Project Performance: A Coordination Cost-Effectiveness View“ has been accepted for publication in IEEE Transactions on Software Engineering...more

Article in Journal of Cognitive Engineering and Decision Making published

One research article authored by the ISSD research group of the IISM has been accepted for publication in the Journal of Cognitive Engineering and Decision Making (JCEDM)...more

New Bachelor Lecture: Foundations of Interactive Systems

In the upcoming summer semester, the research group offers the new lecture „Foundations of Interactive Systems“...more

Prof. Maedche is Editor of the new Department “Human-Computer Interaction and Social Computing“

Prof. Alexander Maedche is now one of the editors in the Department "Human Computer Interaction and Social Computing" of the Business & Information Systems Engineering (BISE) Journal...more

Participation at SAP UX Day

The Research Group ISSD (Prof. Mädche) of the Institute of Information Systems and Marketing (IISM) presented contemporary research at a dedicated booth at the SAP UX Day (https://experience.sap.com/sapuxday/). The SAP UX Day is organized by SAP once a year and took place on February 19th 2019 at ZKM...more

Research Group at 14th International Tagung Wirtschaftsinformatik (WI-2019)

The research group ISE (Information Systems & Engineering) will be present at the 14th International Tagung Wirtschaftsinformatik (WI-2019) in Siegen with several activities...more

Final Presentation of Capstone Projects “Digital Service Design”

On January 28th, 2019, 39 students of the lecture "Digital Service Design" (DSD) participated in the final presentation of the capstone project at EnBW Headquarter, Karlsruhe. In this event, six groups had the chance to present the final results of their capstone project in front of EnBW managers and employees. The results of the students were well-received by EnBW and fruitful discussions followed each presentation...more

KPMG Ideation Challenge 2019 –“Artificial Intelligence“

KPMG invites KIT students to participate on an ideation challenge on intelligent automation and artificial intelligence and they way it can change the way a business services its customer base...more

Research Assistant "Self-Service Analytics" in cooperation with Bosch Group

This job position is funded by the project “Self-Service Analytics” in cooperation with the Bosch Group . The project is set up for three years and aims at developing new concepts in the area of Business Intelligence & Analytics (BI&A)...more

Dennis Kaiser (Hummel)
Successful PhD Defense by Dennis Kaiser

Dennis Kaiser (Hummel) successfully defended his PhD thesis titled

“Individualized choices and Digital Nudging: Multiple Studies in Digital Retail Channels”.

He convinced the examination committee (from left to right on the picture: Prof. Dr. Ali Sunyaev, Prof. Dr. Martin Klarmann, Prof. Dr. Alexander Maedche, Prof. Dr. Oliver Grothe) with his research.

We congratulate Dennis Kaiser for the successful defense!


Wirtschaftsinformatik @ KIT: Presentation at the KIT “University for Beginners“ Day

At this years “University of Beginners“ Day the new study program “Wirtschaftsinformatik“ was introduced in two presentation slots of the Department of Economics and Management as well as the Department of Informatics. Further information is available on the Web pages: http://www.wirtschaftsinformatik.kit.edu/.

HEC Lausanne
Benjamin Mueller appointed as Professor of „Digital Innovation & Design Science“ at HEC Lausanne

We are delighted to announce the appointment of  Benjamin Mueller, member of the Research Group Information Systems & Service Design (ISSD), as professor at the Faculty of Business & Economics (HEC), University of Lausanne. We congratulate him warmly and wish him all the best for his new position...more

Open: Doctoral Scholarship "Usability & User Experience Engineering"

The Research Group of Prof. Dr. Alexander Mädche offers one doctoral scholarships with focus on „Usability & User Experience Engineering“ at the Karlsruhe School of Services (KSOS).  

For more information (in German), please click here

Participation at ICIS 2018

The ISE research group will be present at the International Conference on Information Systems (ICIS) 2018  in San Francisco, USA with 8 accepted conference and workshop publications in the fields of digital experience & participation, electronic markets & user behavior, smart grids & energy markets and IS engineering & transformation...more

Chatbot Logo
New platform launched: chatbotresearch.com

On chatbotresearch.com we present our research activities regarding chatbots and conversational agents in one central hub...more