Digital Service Design

Designing services is different from designing products. In contrast to products being discrete and tangible objects, services are co-produced by people and only provide value when they are actually used. Digital services represent a specific category of services and specifically leverage and integrate information technology in the service delivery process. Today, modern service delivery is heavily dependent on digital platforms.

In the research area “Digital Service Design” we are investigating design processes and practices, social aspects on the design team level to increase digital service ease of use and experience. Furthermore, we are delivering advanced tool support for supporting a scalable, mass-user  digital service design.

Research Communities:

• Information Systems Development  / Engineering
• Human Computer Interaction

Current Research Activities:

• User-Centered Agile Software Development Processes and Teams
• User-Centered Design Practices
• Service Experience Design

Selected Publications:

• , ., Maedche, A. (2016). A Taxonomy of Digital Service Design Techniques . to appear Proceedings of the Thirty-Seventh International Conference on Information Systems, Dublin, IE, December 11-14, 2016.
• Karl Werder, Benedikt Zobel, & Alexander Maedche 2016. "PDISC – Towards a Method for Software Product DISCovery". In International Conference of Software Business (pp. 47-62). Springer International Publishing.
• Karl Werder 2016. "Team Agility and Team Performance - The Moderating Effect of User Involvement," in Proceedings of the European Conference on Information Systems (ECIS  2016)
• Manuel Brhel, Hendrik Meth, Alexander Maedche and Karl Werder 2015. "Exploring principles of user-centered agile software development: A literature review," Information and Software Technology (61:), pp. 163-181.
• Hendrik Meth, Benjamin Müller and Alexander Maedche 2015. "Designing a Requirement Mining System," Journal of the Association for Information Systems : JAIS (16:9), pp. 799-837.
• Hendrik Meth, Manuel Brhel and Alexander Maedche 2013. "The State of the Art in Automated Requirements Elicitation," Information and Software Technology (55:10), pp. 1695-1709.