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Ulli Gnewuch

M. Sc. Ulrich Gnewuch

Research Assistant
Office Hours: by appointment
Room: 486
Phone: +49 721 608-41581
ulrich gnewuchUpg6∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Fritz-Erler-Straße 23
76133 Karlsruhe


Research Interest

  • Designing Chatbots and Conversational Agents
  • Understanding Social Cues in Human-Computer Interaction
  • Chatbots in Customer Service / in the Utilities Industry
  • Design Science Research, Online & Lab Experiments

 

For more details, visit our website: https://chatbotresearch.com/

Short CV

  • Since 02/2017: Research Assistant at the Institute of Informations Systems and Marketing (IISM) at KIT
    • Participation in the Doctoral Consortium at ECIS 2018
  • Since 02/2017: Product Manager at hsag Heidelberger Services AG
  • 2014 - 2017: M. Sc. Business Informatics at University of Mannheim and Michigan State University
  • 2011 - 2014: B. Sc. Business Informatics at University of Mannheim

Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG

Reviewing

  • Reviewer for Internet Research, International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Design Science Research in Information Systems and Technology (DESRIST), Pre-ICIS Workshop on HCI Research in MIS

Teaching

SS 2018: Methods and Theories in IS Research (Seminar)

Supervised Theses

2018: The Effect of Personality Match on User Interaction with Conversational Agents (running)
Conversational Agents - A Literature Review (completed)
2017: Designing a Conversational Agent for Student Service and Support (completed)
Automatic Extraction of Chatbot Knowledge from Product Configuration Systems (with CAS Software AG) (completed)

Publications


Designing Conversational Agents for Energy Feedback.
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_2
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks.
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
The Effect of Learning on the Effective Use of Enterprise Systems.
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin