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Ulli Gnewuch

M. Sc. Ulrich Gnewuch

Research Assistant
Office Hours: by appointment
Room: 486
Phone: +49 721 608-41581
ulrich gnewuchHsj6∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Fritz-Erler-Straße 23
76133 Karlsruhe

Research Interest

  • Design of Chatbots and Conversational Agents
  • Understanding Social Cues in Human-Computer Interaction
  • Online Chatbot Experiments
  • Chatbots in Customer Service
  • Digital Transformation in the Utilities Industry
  • Design Science Research

Short CV

  • Since 02/2017: Research Assistant at the Institute of Informations Systems and Marketing (IISM) at KIT
  • Since 02/2017: Product Manager at Heidelberger Services AG
  • 2014 - 2017: M. Sc. Business Informatics at University of Mannheim and Michigan State University
  • 2011 - 2014: B. Sc. Business Informatics at University of Mannheim
Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG


2017: International Conference on Information Systems (ICIS)
International Conference on Design Science Research in Information Systems and Technology (DESRIST)


Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42-51. doi:10.1007/s35764-017-0101-7
The Effect of Learning on the Effective Use of Enterprise Systems.
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin