The research group “Information Systems and Service Design” (ISSD) has recently published two journal papers in Business & Information Systems Engineering (BISE) and Information Systems and e-Business Management (ISeB):
- Norbert Koppenhagen, Benjamin Mueller, Alexander Maedche, Ye Li, and Stephanie Hiller (2015) "Designing a Supply Network Artifact for Data, Process, and People Integration". Information Systems and e-Business Management. DOI 10.1007/s10257-015-0296-1
- Martin Berner, Jino Augustine, and Alexander Maedche (2015). "The Impact of Process Visibility on Process Performance: A Multiple Case Study of Operations Control Centers in ITSM". Business & Information Systems Engineering. DOI 10.1007/s12599-015-0414-0.
Both publications present results of research work done in cooperation with SAP SE. You are invited to contact the first authors in case you are interested in further information or discussing the research.