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Digital service systems represent a complex phenomenon characterized by a comprehensive lifecycle including an engineering  and management  phase.  The research vision of our research group can be articulated by the following statement: We design user-centered and intelligent digital service systems.

We intend to build theory explaining digital service systems and leveraging theory following a theory-guided approach for designing intelligent digital service systems. The goal of this interwoven behavioral and design research stream is to achieve a tight entangling of technologies, people, and organizations to increase the value contribution of digital service systems.  Our research covers the entire lifecycle of large-scale service systems.

Please click on the corresponding link in the menu on the left hand side to get further information on the area activities.

Intelligent & Real-Time Information Systems Designing Digital Transformation Digital Experience & Participation Electronic Markets & User Behavior Smart Grid & Energy Markets Analytics & Operations Management


Further information about our publications, projects, and research events is also available on the corresponding Web pages. Feel free to approach us in case you are interested in an research exchange with us.