Digital service systems represent a complex phenomenon characterized by a comprehensive lifecycle including an engineering and management phase. The research vision of our research group can be articulated by the following statement: We design user-centered and intelligent digital service systems.
We intend to build theory explaining digital service systems and leveraging theory following a theory-guided approach for designing intelligent digital service systems. The goal of this interwoven behavioral and design research stream is to achieve a tight entangling of technologies, people, and organizations to increase the value contribution of digital service systems. Our research covers the entire lifecycle of large-scale service systems.
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