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Digital Experience & Participation

With our research in this area we build a foundation to enable advanced experiences and participation in digital service systems. The research area consists of members from the “Information Systems & Service Design” (Prof. Mädche) and the “Information & Marketing Engineering” (Prof. Weinhardt) group. 

One key area of interest are advanced user assistance systems that enrich digital service systems in order to help users to better perform their tasks. Extending established help systems, advanced user assistance systems emphasize and integrate accelerated intelligence and interaction capabilities. 

Another area of interest are behavior change systems including gamification, nudging as well as persuasive design features. Embedding corresponding design features into digital service systems we intend to trigger positive user experiences and influence actual user behavior.

Furthermore, digitalization requires participatory solutions. For instance, participation platforms enable users to engage with their communities in innovative ways, from participatory budgeting to strategic enterprise decisions. In light of such developments, understanding of user behaviour and mechanism design is crucial. Furthermore, the identification of context-specific decision attributes, e.g. services in the upcoming area of networked mobility, enhance user-centric design of smart services. Such challenges are also being addressed by this research group. The central idea behind this is enabling different mechanisms for the public to express opinions and to support participatory decision-making. Hence, our work constitutes an active contribution to the realization of participation and collaboration services.


Heads of Area

Dr. Silvia Schacht Dr. Silvia Schacht
+49 721 608-41589
silvia.schacht∂kit.edu
Dr. Stefan Morana Dr. Stefan Morana
+49 721 608-41587
stefan.morana∂kit.edu

Dr. Jella Pfeiffer
Dr. Jella Pfeiffer
+49 (721) 608 48372
jella.pfeiffer∂kit.edu
Information & Market Engineering
Dr. Tom Zentek Dr. Tom Zentek
+49 (721) 9654 878
zentek∂fzi.de
Information & Market Engineering

Members

Dennis Hummel Dennis Hummel
+49 721 608-41586
dennis.hummel∂partner.kit.edu

Benedikt Morschheuser Benedikt Morschheuser
+49 721 608-41582
benedikt.morschheuser∂partner.kit.edu

Nils Bergmann Nils Bergman
+49 721 608-41581
nils.bergmann∂kit.edu
Peyman Toreini Peyman Toreini
+49 721 608-41582
peyman.toreini∂kit.edu

Celina Friemel Celina Friemel
+49 721 608-41582
celina.friemel∂kit.edu

Ulrich Gnewuch Ulrich Gnewuch
+49 721 608-41586
ulrich.gnewuch∂kit.edu

Claudia Niemeyer
+49 721 608-45873
claudia.niemeyer∂kit.edu
Information & Market Engineering


Thomas Wagenknecht
+49 (30) 7017337-338
wagenknecht∂fzi.de
Information & Market Engineering

Simon Kloker Simon Kloker
+49 (721) 608 48383
simon.kloker∂kit.edu
Information & Market Engineering
Tim Straub Tim Straub
+49 (721) 608 45633
tim.straub∂kit.edu
Information & Market Engineering


Christopher Lisson
+49 (721) 608 45655
christopher.lisson∂kit.edu
Information & Market Engineering

Greta Hoffmann Greta Hoffman
na
greta.hoffmann∂kit.edu
Information & Market Engineering

Topics

  • Behavior Change Systems: Gamification, Nudging & Persuasion
  • Advanced User Assistance Systems: Guidance Systems, Cognitive Feedback Systems

Methods

  • Behavioral experiments in the lab, the field, and online
  • Design Science Research
  • Surveys
  • Qualitative research methods
  • Literature reviews

Projects

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Cooperation Partners

 

 

 

 

Selected Publications of the Research Area


2017
Designing Attention-aware Business Intelligence and Analytics Dashboards.
Toreini, P.; Morana, S.
2017. Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings. 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, 30. Mai - 1. Juni 2017, 64-72, KIT, Karlsruhe. doi:10.5445/IR/1000069452
Gamified Crowdsourcing: Conceptualization, Literature Review, and Future Agenda [in press].
Morschheuser, B.; Hamari, J.; Koivisto, J.; Maedche, A.
2017. International journal of human - computer studies. doi:10.1016/j.ijhcs.2017.04.005
Gamifizierung mit BPMN.
Morschheuser, B.; Hrach, C.; Alt, R.; Lefanczyk, C.
2017. Gamification und Serious Games. Hrsg.: Strahringer, Susanne, 31-42, Springer, Wiesbaden. doi:10.1007/978-3-658-16742-4_3
IT-Trends in der Finanzbranche [in press].
Hummel, D.; Mädche, A.
2017. Evoluzione Media AG, HI:TECH CAMPUS it
A review of the nature and effects of guidance design features.
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2017. Decision support systems, 97, 31–42. doi:10.1016/j.dss.2017.03.003
Designing Neuro-aware Invocation of User Assistance Systems.
Friemel, C.; Morana, S.; Pfeiffer, J.; Maedche, A.
2017. Designing Human-Computer Assistance Systems, Workshop at the International Conference on Wirtschaftsinformatik 2017, St. Gallen, Switzerland, 12.02.2017
Enterprise System Renewal - The Divergence Between Perception and Reality.
Haake, P.; Schacht, S.; Mueller, B.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 12.02. - 15.02.2017. Ed.: J.M. Leimeister, 529-543
Gamification im beruflichen Alltag - Fakt oder Fiktion?.
Schacht, S.; Morana, S.; Maedche, A.
2017. Wissenschaft trifft Praxis, (6), 30-36
"I did use it!" - Assessing subjective vs objective cognitive artifact usage.
Morana, S.; Kroenung, J.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Schweiz, 12. - 15. Februar 2017, 1021-1035, St. Gallen
Multi-Channel Choice in Retail Banking Services: Exploring the Role of Service Characteristics.
Hummel, D.; Schacht, S.; Mädche, A.
2017. 13th International Conference on Wirtschaftsinformatik, Wirtschaftsinformatik 2017 (WI-2017), St. Gallen, 12-15 February 2017, 619-633
Towards Designing an Assistant for Semi-Automatic EMS Dispatching.
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556-3565, University of Hawai'i at Manoa, Honolulu (HI)
How to gamify? A method for designing gamification.
Morschheuser, B.; Werder, K.; Hamari, J.; Abe, J.
2017. Proceedings of the 50th Annual Hawaii International Conference on System Sciences (HICSS), Hawaii, USA, January 4-7, 2017
Designing Cooperative Gamification: Conceptualization and Prototypical Implementation.
Morschheuser, B.; Maedche, A.; Walter, D.
2017. Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2017), February 25 - March 01, 2017, Portland, OR, USA, ACM, New York, NY. doi:10.1145/2998181.2998272
2016
Operationalization and Measurement of the Concept of Effective Use.
Haake, P.; Schacht, S.; Lauterbach, J.; Mueller, B.; Koegel, C.; Maedche, A.
2016. Proceedings of the 26th Annual SIGADIT-Workshop, December 11-14, 2016, Dublin
Designing an End User Participation and Involvement Assistant for Continuous IS Development.
Haake, P.; Morana, S.; Schacht, S.; Zhou-Hartmann, L.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin
Determinants of Multi-Channel Behavior: Exploring Avenues for Future Research in the Services Industry.
Hummel, D.; Schacht, S.; Mädche, A.
2016. Human Behavior in IS. 37th International Conference on Information Systems (ICIS), Dublin, Ireland, December 11-14, 2016, AIS Electronic Library
Towards designing individual value-oriented decision support for selecting internet-based services.
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik, Bonn
Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems.
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016
Projektwissen spielend einfach managen mit der ProjectWorld.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2016. Springer, Berlin. doi:10.1007/978-3-658-14854-6
Interest-based Recommendation in Academic Networks using Social Network Analysis.
Toreini, P.; Chatti, M. A.; Thues, H.; Schroeder, U.
2016. GI Edition Proceedings Band 262 DeLFI 2016 – Die 14. E-Learning Fachtagung Informatik : 11.-14. September 2016 Potsdam. [Hrsg.] Ulrike Lucke, 23-35, Köllen, Bonn
Advanced User Assistance Systems.
Maedche, A.; Morana, S.; Schacht, S.; Werth, D.; Krumeich, J.
2016. Business & information systems engineering (1867-0202, 2363-7005), 58 (5), 367–370. doi:10.1007/s12599-016-0444-2
SNA-Based Recommendation in Professional Learning Environments.
Chatti, M. A.; Toreini, P.; Thues, H.; Schroeder, U.
2016. eLmL 2016 : The Eighth International Conference on Mobile, Hybrid, and On-line Learning, 24. - 28. Apr 2016, Venice, Italy, 49-54, Curran, Red Hook NY
Gamification in crowdsourcing: A review.
Morschheuser, B.; Hamari, J.; Koivisto, J.
2016. Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS-49), Kauai, Hawaii, January 5-8, 2016. Ed.: T.X. Bui, 4375-4384, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2016.543
Exploring the Design, Use, and Outcomes of Process Guidance Systems - A Qualitative Field Study.
Morana, S.; Schacht, S.; Mädche, A.
2016. Tackling Society's Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, Springer, Canada. doi:10.1007/978-3-319-39294-3_6
Designing knowledge interface systems: Past, present, and future.
Gregor, S.; Maedche, A.; Morana, S.; Schacht, S.
2016. Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. Ed.: J. Parsons, 43-50
A Methodology for Systematic Project Knowledge Reuse.
Schacht, S.; Mädche, A.
2016. Innovations in Knowledge Management. The Impact of Social Media, Semantic Web and Cloud Computing. Ed.: L. Razmerita, 19-44, Springer, Berlin. doi:10.1007/978-3-662-47827-1_2
2015
Gamifizierung mit BPMN.
Morschheuser, B.; Hrach, C.; Alt, R.; Lefanczyk, C.
2015. HMD, 52 (6), 840-850. doi:10.1365/s40702-015-0188-3
Increasing intranet usage through Gamification - Insights from an experiment in the banking industry.
Morschheuser, B.; Henzi, C.; Alt, R.
2015. Proceedings of the 48th Hawaii International Conference on System Sciences (HICSS), 2015, Kauai, Hawaii, USA, January 5 - 8, 2015. Ed.: T.X. Bui, 635-642, IEEE Computer Society, Los Alamitos (CA). doi:10.1109/HICSS.2015.83
Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance.
Morana, S.; Schacht, S.; Gerards, T.; Maedche, A.
2015. 2015 OASIS Pre-ICIS Workshop, Fort Worth, TX, USA, December 12th, 2015
Mit personenindividuellen IT-Systemen auf demografische Unterschiede reagieren.
Koeffer, S.; Schacht, S.; Walter, N.; Niehaves, B.
2015. Praeview: Zeitschrift für innovative Arbeitsgestaltung und Prävention, 6 (1), 10-11
The prevention of project knowledge amnesia. Dissertation.
Schacht, S.
2015
Projekterfahrungen spielend einfach mit der ProjectWorld! – Ein gamifiziertes Projektwissensmanagementsystem.
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2015. HMD Praxis der Wirtschaftsinformatik, 52 (6), 878-890. doi:10.1365/s40702-015-0176-7
Are you a Maverick? Towards a Segmentation of Collaboration Technology Users.
Schacht, S.; Morana, S.; Urbach, N.; Maedche, A.
2015. Thirty Sixth International Conference on Information Systems, December 13-16, 2015, Fort Worth, Texas, USA
The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project.
Schacht, S.; Morana, S.; Maedche, A.
2015. Journal of Information Technology Theory and Application (JITTA), 16 (3), 5 – 36
Designing a Process Guidance System to Support User's Business Process Compliance.
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2015. Building a better world through information systems : 35th International Conference on Information Systems (ICIS), Auckland, New Zealand, 14-17 December 2014. Vol.: 4, 2398-2416, Curran, Red Hook (NY)
Project Knowledge Management While Simply Playing! Gaming Mechanics in Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2015. Gamification in Education and Business. Ed.: T. Reiners, 593-614, Springer, Berlin. doi:10.1007/978-3-319-10208-5_30
WeChange - Eine demografiesensible Supportplattform zur Wissensvernetzung im Unternehmen.
Niehaves, B.; Mädche, A.; Köffer, S.; Schacht, S.; Ortbach, K.; Gaß, O.; Walter, N.
2015. Exploring Demographics. Transdisziplinäre Perspektiven zur Innovationsfähigkeit im demografischen Wandel. Ed.: S. Jeschke, 619-629, Springer, Berlin. doi:10.1007/978-3-658-08791-3_56
Towards a Situation-Awareness-Driven Design of Operational Business Intelligence & Analytics Systems.
Nadj, M.; Morana, S.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 33-40, University College, Cork
ITSM ProcessGuide – A Longitudinal and Multi-Method Field Study for Real-World DSR Artifact Evaluation.
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 109-116, University College, Cork
ITSM ProcessGuide – A Process Guidance System for IT Service Management.
Morana, S.; Gerards, T.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 406-410, Springer, Berlin. doi:10.1007/978-3-319-18714-3_32
Designing an Enterprise Social Questions and Answers Site to Enable Scalable User-to-User Support.
Gaß, O.; Öztürk, G.; Schacht, S.; Mädche, A.
2015. New Horizons in Design Science: Broadening the Research Agenda. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, May 20-22, 2015. Ed.: B. Donnellan, 3-18, Springer, Berlin. doi:10.1007/978-3-319-18714-3_1
2014
Gamifying Quantified Self Approaches for Learning: an Experiment with the Live Interest Meter.
Morschheuser, B.; Rivera-Pelayo, V.; Mazarakis, A.; Zacharias, V.
2014. The PLE Conference 2013 : Learning and diversity in the cities of the future; 4th International Conference on Personal Learning Environments, Berlin, Germany & Melbourne, Australia, July 10-12, 2013. Proceedings. Research report 2013. Ed.: I. Buchem, 68-80, Logos Verl., Berlin
Outsourcing: Die Standardisierung gewinnt an Relevanz.
Morschheuser, B.; Bons, R.; Alt, R.
2014. Die Bank, 2014 (4), 76-78
Banking 2020 - zwischen Individualisierung und Standardisierung.
Morschheuser, B.; Zerndt, T.; Alt, R.; Bons, R.; Puschmann, T.
2014. Inst. für Wirtschaftsinformatik, St. Gallen [u.a.]
Interaction and Reflection with Quantified Self and Gamification: an Experimental Study.
Morschheuser, B.; Rivera-Pelayo, V.; Mazarakis, A.; Zacharias, V.
2014. The journal of literacy and technology, 15 (2), 136-156
Outsourcing: Die Standardisierung gewinnt an Relevanz.
Morschheuser, B.; Bons, R.; Alt, R.
2014. Aspekte einer effizienten Bankorganisation. Hrsg.: W. Niehoff, 97-102, Bank-Verl., Köln
The Project World - Gamification in Project Knowledge Management.
Schacht, S.; Morana, S.; Mädche, A.
2014. 22th European Conference on Information Systems (ECIS), Tel Aviv, Israel, June 9-11, 2014. Ed.: M. Avital, 1-10, AIS Electronic Library
Design Principles for a Social Question and Answers Site: Enabling User-to-User Support in Organizations.
Ortbach, K.; Gaß, O.; Köffer, S.; Schacht, S.; Walter, N.; Niehaves, B.
2014. Advancing the Impact of Design Science: Moving from Theory to Practice : 9th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Miami, USA, May 22-24, 2014. Ed.: M. Rothenberger, 54-68, Springer, Berlin. doi:10.1007/978-3-319-06701-8_4
2013
User Guidance for Document-Driven Processes in Enterprise Systems.
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2013. Design science at the intersection of physical and virtual design : 8th international conference ; proceedings, DESRIST 2013, Helsinki, Finland, June 11 - 12, 2013. Ed.: J. vom Brocke, 494-501, Springer, Berlin. doi:10.1007/978-3-642-38827-9_42
Gamification.
Schacht, S.; Schacht, M.
2013. Das Wirtschaftsstudium, 42 (8-9), 1048
How to prevent reinventing the wheel - Design Principles for Project Knowledge Management Systems.
Schacht, S.; Mädche, A.
2013. Design Science at the Intersection of Physical and Virtual Design : 8th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Helsinki, Finland, June 11-12, 2013. Ed.: J. vom Brocke, 1-17, Springer, Berlin. doi:10.1007/978-3-642-38827-9_1
2012
Start the game : increasing user experience of enterprise systems following a gamification mechanism.
Schacht, M.; Schacht, S.
2012. Software for people : fundamentals, trends and best practices. Ed.: A. Mädche, 181-199, Springer, Berlin. doi:10.1007/978-3-642-31371-4_11
AskEris - A Many-to-One Communication Platform for Higher Education.
Schacht, S.; Botzenhardt, A.; Mädche, A.
2012. 45th Hawaii International Conference on System Sciences : (HICSS) ; Maui, USA, 4-7 January 2012. Ed.: R. Sprague, 21-30, IEEE, Piscataway (NJ). doi:10.1109/HICSS.2012.122
Anything Relationship Management.
Britsch, J.; Schacht, S.; Mädche, A.
2012. Business & information systems engineering, 4 (2), 85-87. doi:10.1007/s12599-012-0208-6
2011
Enterprise Systems.
Mädche, A.; Botzenhardt, A.; Schacht, S.
2011. Das Wirtschaftsstudium : WISU, 40 (8/9), 1067-1070
2010
Building Retired Employee Enterprise Communities.
Schacht, S.; Mädche, A.
2010. 11th European Conference on Knowledge Management (ECKM) Famalicão, Portugal, 2 - 3 September 2010. Ed.: E. Tomé. Vol.: 2, 1234-1237, Academic Publ., Reading
On Enterprise Information Systems addressing the Demographic Change.
Schacht, S.; Mädche, A.
2010. 12th International Conference on Enterprise Information Systems (ICEIS), Funchal, Portugal, June 8-12, 2010. Ed.: J. Filipe. Vol. 3: Information systems analysis and specification, 456-459, SciTePress, Setubal