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Project Team
Ulli Gnewuch
Research Assistant
+49 721 608-41581
ulrich gnewuchGbj7∂kit edu
HSAG

Cooperation Partner

 

Project Description

In cooperation with hsag Heidelberg Services AG, we investigate and design advanced value-added services in the context of the digital transformation in the German utilities industry. Specifically, we study how innovative approaches to service delivery using chatbots and other types of conversational agents can be implemented in customer service.


 

Prof. Mädche talking about our research project at the BEMD Jahreskongress 2017 in Dortmund.