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Project Team
Ulli Gnewuch
Research Assistant
+49 721 608-41586
ulrich gnewuchFsc5∂kit edu
HSAG

Cooperation Partner

Project Description

In cooperation with hsag Heidelberg Services AG, we investigate and design advanced value-added services in the context of the digital transformation in the German utilities industry. Specifically, we study how innovative approaches to service delivery using conversational agents (e.g., chatbots) can be implemented in customer service.