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Information Systems & Service Design - Prof. Mädche

Fritz-Erler-Straße 23
76133 Karlsruhe

Röserhaus (Geb. 01.86)

Phone: +49 721 608-41585
Fax: +49 721 608-41588

E-Mail: office-iseQsq6∂iism kit edu 

Office hours:
M-Th: 8:30 am-1:30 pm
F: 8:30 am-12:00 pm

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Digital Innovations

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The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.  The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. ISSD is also part of the Karlsruhe Service Research Institute (KSRI)

The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & Participation, Intelligent Enterprise Systems, and Digital Service Design & Innovation. Current topics of research are AI-based Digital Assistents, Digital Workplace, Interactive Business Intelligence & Analytics Systems, and Intelligent Engineering & Design Support Systems. 


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Move to “Kollegiengebäude am Kronenplatz“ (Geb. 05.20)
Move to "Kollegiengebäude am Kronenplatz" (Geb. 05.20)

The research groups of Prof. Mädche (ISSD) and Prof. Weinhardt (IM) will move to „Kollegiengebäude am Kronenplatz“ (Geb. 05.20), Kaiserstraße 89 in the time frame between August 23rd – August 27th 2019. Our office will be closed during this time and will be picking up again on August 28th 2019.

 Successful PhD defense by Xuanhui Liu
Successful PhD defense by Xuanhui Liu

Xuanhui Liu successfully defended her PhD thesis titled

“Designing Decision Aids for Digital Service Design Technique Selection” ...more

Human-Computer Studies
Article in the International Journal of Human-Computer Studies published

The article “A Taxonomy of Social Cues for Conversational Agents“ by Jasper Feine, Ulrich Gnewuch, Stefan Morana and Alexander Maedche has been published in the International Journal of Human-Computer Studies…more

New Article in Special Issue of the Electronic Markets Journal
New Article in Special Issue of the Electronic Markets Journal

The Paper "The DSR grid: six core dimensions for effectively planning and communicating design science research projects" by Jan vom Brocke and Alexander Maedche is now published as part of the Special Issue "DSR in the Networked Economy"...more

Final Presentations of the Interactive Analytics Seminar (SS 2019)

On July 19th, 2019, six teams of the interdisciplinary seminar “Interactive Analytics” presented the results of their final project in the KD2Lab at KIT...more

Keynote at 21th IEEE Conference on Business Informatics

On July 15th Prof. Maedche gave the keynote at the 21th IEEE Conference on Business Informatics (CBI) in Moscow, Russia...more

New Hiwi opportunities at ISSD!

Join our research group as a student assistant (Bachelor or Master) to support our exciting research project “Chatbot Research in Mental Health Screenings” or support the development of innovative teaching concepts as part of the new foundational lecture “Wirtschaftsinformatik 1”. We are excited to welcome you in our team.

Sven Michalczyk
New team member: Sven Michalczyk

We welcome Sven Michalczyk as a new team member in the ISSD group. Sven is part of the research department „Intelligent Enterprise Systems“ and will work in the research project „Self-Service Business Intelligence and Analytics“ in cooperation with the Robert Bosch GmbH.

Further information about Sven: https://issd.iism.kit.edu/team_1554.php
Further information about the project: https://issd.iism.kit.edu/764_1482.php

ECIS 2019
Participation at ECIS 2019

The ISE Research group will be present at the 26th European Conference on Information Systems (ECIS-2019)  in Stockholm, Sweden with 7 accepted research papers in the fields of digital experience (virtual reality, attentive user interfaces, digital nudging), electronic markets  & energy markets (neighbourhood electricity grids), intelligent enterprise systems (interactive machine learning), and digital service design (AI-based advisory platform)…more

Stefan Morana
Presentation at SAP User Assistance Reloaded 19

Stefan Morana presented selected research results of the ISSD research group at the annual SAP User Assistance Reloaded conference. In this talk, he specifically emphasized the importance human-chatbot interaction design...more

Research Talk Series on Digitalization
Research Talk Series on Digitalization

The new research talk series on digitalization serves the exchange of contemporary topics and results in digitalization research delivered in the field of Information Systems. Nationally and internationally renowned scientists of the IS discipline present their current work and put it up for discussion. Further information is available here.

Prof. Maedche receives KIT Faculty Teaching Award
Prof. Maedche receives KIT Faculty Teaching Award

At KIT annual celebration, Prof. Maedche received the teaching award of the KIT Faculty “Economics and Management“...more

Successful PhD defense by Raphael Rissler
Successful PhD defense by Raphael Rissler

Raphael Rissler successfully defended his PhD thesis titled

“Flow at Work: Examination of IT-Mediated Interruptions and Physiological Classification with Machine Learning”.


Press Release: Flow at Work using AI Technologies

The project Kern investigates AI-based competence assistance systems that help to maintain concentrated work phases and provide impetus for personal and professional competence development...more

information systems
Studying B.Sc./M.Sc. Information Systems at KIT

Design digitalization: New Bachelor's and Master's programs in Information Systems impart skills for the digital world of work and life ...more

UIG Conference: Usability, User Experience and Artificial Intelligence

Prof. Maedche is co-organizer of this years UIG conference at the University of Mannheim on April 16th 2019. The theme of the conference is “Usability, User Experience and Artificial Intelligence“...more

Article in Journal of Behavioral and Experimental Economics published

The article “How effective is nudging? A quantitative review on the effect sizes and limits of empirical nudging studies“ by Dennis Hummel and Alexander Maedche has been published in the Journal of Behavioral and Experimental Economics...more

Article in IEEE Transactions on Software Engineering published

The research article “Software Development Process Ambidexterity and Project Performance: A Coordination Cost-Effectiveness View“ has been accepted for publication in IEEE Transactions on Software Engineering...more

Article in Journal of Cognitive Engineering and Decision Making published

One research article authored by the ISSD research group of the IISM has been accepted for publication in the Journal of Cognitive Engineering and Decision Making (JCEDM)...more

New Bachelor Lecture: Foundations of Interactive Systems

In the upcoming summer semester, the research group offers the new lecture „Foundations of Interactive Systems“...more

Prof. Maedche is Editor of the new Department “Human-Computer Interaction and Social Computing“

Prof. Alexander Maedche is now one of the editors in the Department "Human Computer Interaction and Social Computing" of the Business & Information Systems Engineering (BISE) Journal...more

Participation at SAP UX Day

The Research Group ISSD (Prof. Mädche) of the Institute of Information Systems and Marketing (IISM) presented contemporary research at a dedicated booth at the SAP UX Day (https://experience.sap.com/sapuxday/). The SAP UX Day is organized by SAP once a year and took place on February 19th 2019 at ZKM...more