The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems. The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. ISSD is also part of the Karlsruhe Service Research Institute (KSRI).
The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.
The group is organized in three research departments: Digital Experience & Participation, Intelligent Enterprise Systems, and Digital Service Design & Innovation. Current topics of research are AI-based Digital Assistents, Digital Workplace, Interactive Business Intelligence & Analytics Systems, and Intelligent Engineering & Design Support Systems.