Information Systems & Service Design - Prof. Dr. Alexander Mädche

Interactive Information Systems

  • Type: Lecture
  • Semester: SS 2018
  • Place:

    Building 05.20, Room 1C-04

  • Time:
  • Lecturer: Prof. Dr. Alexander Mädche
  • SWS: 2
  • Lv-No.: 2540558

Lecture Description

Advanced information and communication technologies make Interactive Information Systems (IIS) ever-present in the users’ private and business life. They are an integral part of E-Commerce portals or social networking sites as well as at the workplace, e.g. in the form of collaboration portals or analytical dashboards.
With the ever-increasing capabilities of computers, the design of human-computer interaction is becoming increasingly important. The aim of this course is to introduce the foundations, related theories, key concepts, and design principles as well as current practice of contemporary Interactive Information Systems. The students get the necessary knowledge to guide the successful implementation of Interactive Information Systems in business and private life.

Lecture Objectives

The students will:

  • know what Interactive Information Systems are and how they can be conceptualized
  • explore the theoretical grounding of Interactive Information Systems leveraging theories from reference disciplines such as psychology
  • know key concepts and design principles of specific classes of Interactive Information Systems (e.g., cooperative & social or conversational IIS)
  • get hands-on experience in conceptualizing and designing Interactive Information Systems to solve a real-world challenge from an industry partner by applying the lecture contents.


Lecture Content

  • Conceptual and theoretical foundations of Interactive Information Systems
  • Key Design Principles of Interactive Information Systems (e.g., perception and navigation, visual interface design, help & support, assistance)
  • Cooperative and Social Interactive Information Systems (e.g., computer-supported cooperative work, social computing)
  • UX-Aware Interactive Information Systems (e.g., nudging, persuasive systems, attention-aware systems, affective computing)
  • Conversational Interactive Information Systems (e.g., chatbots, digital assistants, social cues)

Complementing the lecture, students will work in teams on a Capstone project. Our industry partner EnBW Energie Baden-Württemberg AG will present current challenges in the context of Interactive Information Systems. Students will work out a concrete problem from it. By applying the contents of the lecture, the student teams will develop an IIS concept and a prototype to solve this problem.

Lecture Material

The lecture content will be uploaded in the ILIAS Portal (Link will be provided soon). 

The lecture partially is based on the following book:

  • Benyon, D. (2014). Designing interactive systems: A comprehensive guide to HCI, UX and interaction design (3. ed.). Harlow: Pearson.


Course Grading

Exam (individual effort): 60 %

Capstone Project (team effort, with individual accountability): 40 %



For submission of capstone project and organizational questions please contact Ivo Benke.



Date, Time Building, Room Topic Speaker
16.04.2018, 14:00 – 15:30 05.20, 1C-04 (1) Organization & Foundations (I) Dr. Stefan Morana
23.04.2018, 14:00 – 15:30 05.20, 1C-04 (1) Foundations (Part II) Dr. Stefan Morana
30.04.2018, 14:00 – 15:30 05.20, 1C-04 (2) Design Principles of IIS Dr. Stefan Morana
07.05.2018, 14:00 – 15:30 05.20, 1C-04 (3) Cooperative and Social IIS Dr. Stefan Morana
14.05.2018, 14:00 – 15:30 05.20, 1C-04 (4) UX-aware IIS Dr. Stefan Morana
18.05.2018, 08:00 – 14:00 @EnBW – Informations
coming soon
(6) Kick-Off Capstone Project EnBW
21.05.2018, 14:00 – 15:30 Public Holiday
28.05.2018, 14:00 – 15:30 05.20, 1C-04 (5) Conversational IIS Dr. Stefan Morana
04.06.2018, 14:00 – 15:30 Cancelled (individual preparation of Capstone Project deliverable)
11.06.2018, 14:00 – 15:30 Cancelled (individual preparation of Capstone Project deliverable)
18.06.2018, 14:00 – 15:30 05.20, 1C-04 Capstone – Midterm Presentations - Session I Dr. Stefan Morana, Ivo Benke
25.06.2018, 14:00 – 15:30 05.20, 1C-04 Industry Talk
02.07.2018, 14:00 – 15:30 05.20, 1C-04 Capstone - Midterm Presentations - Session II Dr. Stefan Morana, Ivo Benke
09.07.2018, 14:00 – 15:30 Cancelled (individual preparation of Capstone Project deliverable)
16.07.2018, 14:00 – 15:30 05.20, 1C-04 Questions & Answers Dr. Stefan Morana