Information Systems & Service Design
Heidelberger Services AG

DiTU - Digital Transformation in the German Utilities Industry

In cooperation with hsag Heidelberg Services AG, we investigate and design advanced value-added services in the context of the digital transformation in the German utilities industry. Specifically, we study how innovative approaches to service delivery using chatbots and other types of conversational agents can be implemented in customer service.
 

Prof. Mädche talking about our research project at the BEMD Jahreskongress 2017 in Dortmund.