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Jaspar_Feine

M. Sc. Jasper Feine

Office Hours: By Appointment
Room: 484
Phone: +49 721 608-48380
jasper feineYxq4∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Fritz-Erler-Straße 23
76133 Karlsruhe

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Research focus

 

Short CV:

Since 2018 Research Assistant at the Institute of Information Systems & Service Design (ISSD) at the Karlsruhe Institute of Technology (KIT)
2014 – 2018 M.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)
2011 – 2014 B.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)

Exchange semesters in Singapore and Seoul.

Teaching:

Summer Semester 2018/19: Digital Service Design Seminar

Publications


Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis [in press].
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019)