<img src="Bild1.jpg" height="343" width="283" alt="Daniel Schloß">

M. Sc. Daniel Schloß

  • Karlsruhe Institute of Technology (KIT)
    Institute of Information Systems and Marketing (IISM)
    Kaiserstraße 89
    76133 Karlsruhe

    Industry Partner


Research Interest

  • AI-Human Hybrids in Customer Service (Chatbots and Service Agents)
  • Customer Journey from Chatbots to Live-Chat
  • Data Insights and Data-Driven Chatbot Optimization
  • Digitalization in the Energy Industry

Interested in research on human-centric process digitalization in the energy industry? Take a look at our Projekt MeKIDI. For more insights into current chatbot research, visit Chatbotresarch.


Industry Partner



Heidelberger Services AG (hsag) is a company founded in 2005 with an industry focus on the energy sector. The dynamic company offers its customers, small to large energy suppliers and network operators, a wide range of innovative consulting and services. This includes both content and web design marketing, business process outsourcing, trained support for process execution and customer service, consulting and Robotic Process Automation, and software products including Chatbot Isa.



Hsag is always looking for new employees with energy! For current offers; full jobs, internships or working student vacancies, look here.


Chatbot Isa is currently looking for a full time Software Developer and a Working Student Product Management.


Seminar and Thesis

WS 21/22 Bachelor/Master Thesis This doesn't help me! Enable a chatbot to solve errors and to disambiguate Open Topic! More Information
WS 21/22 Bachelor/Master Thesis Context Sensitive Chatbots for Product Configuration In Progress
WS 21/22 CDT Seminar Stupid Chatbot! Analyzing User's Sentiment from Real World Chatbot Data In Progress
WS 21/22 ISSD Seminar Algorithm Appreciation or Algorithm Aversion – Preferences in Online Customer Service In Progress
SS 21 CDT Seminar Labeling Tool for Failure Detection and Handover Prediction in Chatbot Conversations Finished
SS 21 ISSD Seminar Human-AI Collaboration in Non-Physical Tasks Finished

If you are interested in writing a seminar paper or a thesis on a topic related to my research interests, please contact me at any time.



Reviewing and Workshops


Short CV