- AI-Human Hybrids in Customer Service (Chatbots and Service Agents)
- Customer Journey from Chatbots to Live-Chat
- Data Insights and Data-Driven Chatbot Optimization
- Digitalization in the Energy Industry
Heidelberger Services AG (hsag) is a company founded in 2005 with an industry focus on the energy sector. The dynamic company offers its customers, small to large energy suppliers and network operators, a wide range of innovative consulting and services. This includes both content and web design marketing, business process outsourcing, trained support for process execution and customer service, consulting and Robotic Process Automation, and software products including Chatbot Isa.
Hsag is always looking for new employees with energy! For current offers; full jobs, internships or working student vacancies, look here.
Chatbot Isa is currently looking for a Software Developer.
|WS 21/22||Bachelor/Master Thesis||This doesn't help me! Enable a chatbot to solve errors and to disambiguate||Open Topic! More Information|
|WS 21/22||Bachelor/Master Thesis||Context Sensitive Chatbots for Product Configuration||In Progress|
|WS 21/22||CDT Seminar||Stupid Chatbot! Analyzing User's Sentiment from Real World Chatbot Data||In Progress|
|WS 21/22||ISSD Seminar||Algorithm Appreciation or Algorithm Aversion – Preferences in Online Customer Service||In Progress|
|SS 21||CDT Seminar||Labeling Tool for Failure Detection and Handover Prediction in Chatbot Conversations||Finished|
|SS 21||ISSD Seminar||Human-AI Collaboration in Non-Physical Tasks||Finished|
If you are interested in writing a seminar paper or a thesis on a topic related to my research interests, please contact me at any time.
- Practical Speaker Conversational Customer Interaction Workshop @ Internationale Tagung Wirtschaftsinformatik (WI) 2021
- Reviewer for the European Conference on Information Systems (ECIS) 2021 and Internationale Tagung Wirtschaftsinformatik (WI) 2022