Information Systems & Service Design

M. Sc. Ivo Benke

  • Karlsruhe Institute of Technology (KIT)
    Institute of Information Systems and Marketing (IISM)
    Kaiserstraße 89
    76133 Karlsruhe


    View Ivo Benke's Profile on LinkedIn  Follow me on ResearchGate 


Research Interest

Dear reader,

Thank you for your interest in my work. On this website you can find detailed information about my research interest in Human-Computer-Interaction, previous work in research and education and further information.

Within my research I am interested in the following topics:

  • Computer-supported Cooperative Work (CSCW)
  • Conversational Agents and Chatbots
  • Groups and Virtual Team Research
  • Humane and Human-Centered Design and User Experience
  • Design Science Research, Online and Lab-Experiments

Please see also for further interest.

Does this interest you? Do you want to discuss research or are you a student interested in the topic and looking for a thesis supervisor? Feel free to contact me!


Short CV

  • Since 02/2018: Doctoral Researcher in the research group of Information Systems & Service Design (ISSD) at the Karlsruhe Institute of Technology (KIT)
    • Participation at Doctoral Consortiums at ECSCW 2019, Salzburg and Mensch und Computer 2018, Dresden
  • 2014 – 2017: M. Sc. Industrial Engineering and Management at the Karlsruhe Institute of Technology (KIT)
  • 2010 – 2014: B. Sc. Industrial Engineering and Management at the Karlsruhe Institute of Technology (KIT)

Exchange Semester in Barcelona and Brussels.

Internships and work experience at Freudenberg SE, Adidas AG, the European Parliament and Siemens Healthineers AG.


  • BASF AG – App Store Usability
  • Capstone-Projects with EnBW - Designing Interactive Information Systems


Reviewer for International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), Hawaii International Conference on System Sciences (HICSS), International Conference on Wirtschaftsinformatik (WI), Pre-ICIS Workshop on HCI Research in MIS


Open Projects

  More Information  

Running Projects

Selected Finished Projects

Master thesis: Designing a Digital Platform for Non-profit Organizations Finished
Master thesis: Designing a Digital Assistant for Virtual Project Meetings Finished
Bachelor thesis: Leveraging the Internet of Things for Collaboration: Using Augmented Reality to Support Teams across Business Layers Finished
Bachelor thesis: Qualitative Analysis of Collaboration and Communication Problems in Intercultural Organizations Finished
Bachelor thesis: Designing Chatbot-based Affective Feedback in Computer-Mediated Communication (CMC) of Virtual Teams Finished
Seminar thesis: Ethics in AI Finished
Seminar thesis: Help or Horror: Emotion Analysis through Virtual Assistants and Chatbots Finished
Seminar thesis: Roles of Chatbots in Team Collaboration - A Literature Review Finished


  • Summer 2020: Designing Interactive Systems, IISM (Lecture)
  • Summer 2019: Interactive Systems, IISM (Lecture)
  • Summer 2018: Interactive Information Systems, IISM (Lecture)
  • Summer 2017: Teaching Assistant for the lecture „Management von Informatik Projekten“, AIFB (Lecture)


Organization of Workshop "Vom ersten Schritt bis zum Dauerlauf. Wie bringt man Usability und User Experience (UUX) ins Unternehmen?" at Mensch und Computer 2019, Hamburg

Organization of Workshop "UUX-Praxis im Wandel: Usability und User Experience in Zeiten der Digitalisierung" at Mensch und Computer 2018, Dresden

Publication List

Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study.
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2 – December 4, 2020, Kristiansand, Norway, Springer, Berlin
Towards Design Principles for Trustworthy Affective Chatbots for Virtual Teams.
Benke, I.
2020. ECIS 2020 Proceedings - Twenty-Eighth European Conference on Information Systems, Marrakesh, Marokko, June 15 - 17, 2020, AIS eLibrary
Discovering Core Modules of Platform-based Software Ecosystems for Non-Profit Sport Organizations.
Benke, I.; Guth, P.; Rietz, T.; Maedche, A.
2020. Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik (WI2020), Potsdam, 08.-11-03.2020
Humane Anthropomorphic Agents: The Quest for the Outcome Measure ; Position Paper.
André, E.; Bayer, S.; Benke, I.; Benlian, A.; Cummins, N.; Gimpel, H.; Hinz, O.; Kersting, K.; Mädche, A.; Mühlhäuser, M.; Riemann, J.; Schuller, B. W.; Weber, K.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Towards an Actionable Ethical Compass for Developing AI-enabled Artifacts in Design Science Research.
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Social Augmentation od Enterprise Communication Systems for Virtual Teams Using Chatbots.
Benke, I.
2019. Proceedings of 17th European Conference on Computer-Supported Cooperative Work, European Society for Socially Embedded Technologies (EUSSET 2019), Salzburg, A, June 8-12, 2019
The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance.
Rietz, T.; Benke, I.; Maedche, A.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019)
Enhancing Joint Attention in Collaborative Information Dashboards with Shared Gaze Awareness.
Toreini, P.; Benke, I.; Langner, M.; Schaumann, S.; Schwarzenboeck, J.; Bamberger, C.; Maedche, A.
2018. SIGHCI 2018 Proceedings - HCI/MIS Workshop 2018 - The 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, California, December 13, 2018, AISeL
More detailed information is available within the KIT-network.