Dr. Ivo Benke

  • Karlsruhe Institute of Technology (KIT)
    Institute of Information Systems and Marketing (IISM)
    Kaiserstraße 89
    76133 Karlsruhe


    View Ivo Benke's Profile on LinkedIn  Follow me on ResearchGate 


Research Interest

Dear Reader,

Thank you for your interest in my work. I am the head of the Research Topic "Emotion-adaptive Systems for Hybrid Work & Learning" of the Research Group "Information Systems I".
On this website you can find detailed information about my research interest, previous work, education, and further information. For further information please check also out the Research Topic website.

In my research, I am interested in the following topics:

  • Emotional Competence and Emotional Regulation Strategies
    I design and evaluate intelligent systems for scalable emotional competence development for remote workers based on affective computing technologies. Thereby, I focus on the enhancement of emotional regulation strategies in common collaboration scenarios (video-meetings, group chats).
  • Leadership and autonomy support
    I investigate the effect of transformational leadership support capabilities of intelligent systems in hybrid work scenarios and the perception of the remote team members with regards to performance, well-being, and autonomy.
  • Affective Computing Technologies, NLP, and Conversational Agents
    I use AI-based technologies such as sentiment and emotional analyses, natural language processing, and speech- and text-based conversational agents in order to improve workplace collaboration of the users.

For my research project, I design and develop artifacts based on relevant design methods and techniques such as participatory design and design science research.. For their evaluation, I apply an eclectic collection of methods for qualitative and quantitative research in laboratory and field experiments to evaluate my research artifacts on the individual and the team level.

Please see also for further interest.

Are you also interested in these topics? Do you want to discuss research or are you a student interested in the topic and looking for a thesis supervisor? Feel free to contact me!


Short CV

  • 10/2021 - 01/2022: Visiting researcher at Technion Israel Institute of Technology, Haifa, Israel
  • 2018 - 2021: Doctoral Researcher in the research group of "Information Systems I" at the Karlsruhe Institute of Technology (KIT)
    • Participation at Doctoral Consortiums at ECSCW 2019, Salzburg and Mensch und Computer 2018, Dresden
    • Thesis: "Emotional competence development systems in remote work collaboration"
  • 2010 – 2017: B. Sc. & M. Sc. Industrial Engineering and Management at the Karlsruhe Institute of Technology (KIT)

Internships and work experience at Freudenberg SE, Adidas AG, the European Parliament, and Siemens Healthineers AG. Exchange Semester in Barcelona and Brussels.



Reviewer for:

  • Associate Chair for Late-Breaking Work track & Reviewer CHI 2022: ACM Conference on Human Factors in Computing Systems (2022)
  • Programm Coordinator for DESRIST 2022
  • Computers in Human Behavior (2020)
  • IEEE Computer (2021)
  • International Conference on Information Systems (ICIS) (2020)
  • European Conference on Information Systems (ECIS) (2019-2021)
  • Hawaii International Conference on System Sciences (HICSS) (2019-22)
  • International Conference on Wirtschaftsinformatik (WI) (2019-22)
  • CONVERSATIONS (2020-22)
  • Pre-ICIS Workshop on HCI Research in MIS (2020-21)


Open Projects

Title Subject Supervisor Person in Charge
Contact hypothesis, Conflict management, Information technology, Political discourse
Emotions, Group chats, Dataset, Machine learning

In case of interest in a thesis (BA/MA/Sem) I am open for interesting ideas or opportunities. You can write me in case of interest.

  More Information  

Selected Finished Projects

Master thesis: The Impact of an Emotion Analysis System on Individual Emotional Competence: A Longitudinal Study Finished
Master thesis: Understanding The Impact Of Transformational Leadership on Employee Engagement on Enterprise Collaboration Platforms Finished
Master thesis: Collaborationkit 2.0 – Designing a Collaborative Software Selection and Life Cycle for Small and Medium Enterprises Finished
Bachelor thesis: Leveraging the Internet of Things for Collaboration: Using Augmented Reality to Support Teams across Business Layers Finished
Bachelor thesis: Qualitative Analysis of Collaboration and Communication Problems in Intercultural Organizations Finished
Bachelor thesis: Designing Chatbot-based Affective Feedback in Computer-Mediated Communication (CMC) of Virtual Teams Finished
Seminar thesis: Ethics in AI Finished
Seminar thesis: Help or Horror: Emotion Analysis through Virtual Assistants and Chatbots Finished
Seminar thesis: Roles of Chatbots in Team Collaboration - A Literature Review Finished


  • Summer 2020: Designing Interactive Systems, IISM (Lecture)
  • Summer 2019: Interactive Systems, IISM (Lecture)
  • Summer 2018: Interactive Information Systems, IISM (Lecture)
  • Summer 2017: Teaching Assistant for the lecture „Management von Informatik Projekten“, AIFB (Lecture)


Conferences and Workshops

Student Volunteer at 23rd and 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW) 2020 & 2021, USA (Virtually)

Organization of Workshop "UUX im Unternehmen – Ein Dauerlauf mit Hindernissen?" at Mensch und Computer 2020, Magdeburg (virtually)

Organization of Workshop "Vom ersten Schritt bis zum Dauerlauf. Wie bringt man Usability und User Experience (UUX) ins Unternehmen?" at Mensch und Computer 2019, Hamburg

Organization of Workshop "UUX-Praxis im Wandel: Usability und User Experience in Zeiten der Digitalisierung" at Mensch und Computer 2018, Dresden



  • Member of Association for Computing Machinery (ACM)
  • Member of Association for Information Systems (AIS) & Special Interest Group Human Computer Interaction (AIS SIGHCI)
  • Member of European Association of Researchers Interested in Socially-embedded Technologies (EUSSET)
  • Contributor and member of the Usability in Germany e.V. since 2018


Selected Talks, Seminars, and Podcasts

Talk "Trustworthy Design of Emotion-aware Chatbots for Virtual Teams" at Behavioral Sciences and Management Seminar at Technion Israel Institute of Technology

Article for the IHK Magazin about successful remote work for SMEs.

Interview at radio station Radio Regenbogen about Home-Office in times of COVID-19.

Interview in the SWR Landesschau tv-show about Remote Work and Social Distancing (Link expired)

Publication List

Understanding the impact of control levels over emotion-aware chatbots
Benke, I.; Gnewuch, U.; Maedche, A.
2022. Computers in human behavior, 129, Art.-Nr.: 107122. doi:10.1016/j.chb.2021.107122
LeadBoSki: A Smart Personal Assistant for Leadership Support in Video-Meetings
Benke, I.; Vetter, S.; Maedche, A.
2021. Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing. Ed.: J. Birnholtz, 19–22, Association for Computing Machinery (ACM). doi:10.1145/3462204.3481764
The Relationship of Collaboration Technologies and Cognition and Affect
Benke, I.; Heinzl, A.; Maedche, A.
2021. Proceedings of the 54th Annual Hawaii International Conference on System Sciences, January 4-8, 2021. Ed.: T. X. Bui, 701–711, College of Education University of Hawai‘i at Manoa
Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study
Benke, I.; Knierim, M. T.; Maedche, A.
2020. Proceedings of the ACM on human-computer interaction, 4 (CSCW2), Article No.: 118. doi:10.1145/3415189
On Implementing Ethical Principles in Design Science Research
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2020. AIS transactions on human-computer interaction, 12 (4), 206–227. doi:10.17705/1thci.00136
Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. Designing for digital transformation : co-creating services with citizens and industry : 15th international conference on design science research in information systems and technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020 : proceedings. Ed.: Sara Hofmann, 126–141, Springer Verlag. doi:10.1007/978-3-030-64823-7_13
Towards Design Principles for Trustworthy Affective Chatbots for Virtual Teams
Benke, I.
2020. ECIS 2020 Proceedings - Twenty-Eighth European Conference on Information Systems, Marrakesh, Marokko, June 15 - 17, 2020, AIS eLibrary (AISeL)
Discovering Core Modules of Platform-based Software Ecosystems for Non-Profit Sport Organizations
Benke, I.; Guth, P.; Rietz, T.; Maedche, A.
2020. Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik (WI2020), Potsdam, 08.-11-03.2020
Vom ersten Schritt bis zum Dauerlauf. Wie bringt man Usability und User Experience (UUX) ins Unternehmen
Burmester, M.; Laib, M.; Benke, I.; Minge, M.
2019. Mensch und Computer 2019 - Workshopbeiträge, 8.-11. September 2019, Hamburg. Hrsg.: F. Steinicke, Gesellschaft für Informatik e.V.  (GI). doi:10.18420/muc2019-ws-287
Humane Anthropomorphic Agents: The Quest for the Outcome Measure ; Position Paper
André, E.; Bayer, S.; Benke, I.; Benlian, A.; Cummins, N.; Gimpel, H.; Hinz, O.; Kersting, K.; Mädche, A.; Mühlhäuser, M.; Riemann, J.; Schuller, B. W.; Weber, K.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Towards an Actionable Ethical Compass for Developing AI-enabled Artifacts in Design Science Research
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Social Augmentation of Enterprise Communication Systems for Virtual Teams Using Chatbots
Benke, I.
2019. Proceedings of 17th European Conference on Computer-Supported Cooperative Work, European Society for Socially Embedded Technologies (EUSSET 2019), Salzburg, A, June 8-12, 2019
The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance
Rietz, T.; Benke, I.; Maedche, A.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019)
UUX-Praxis im Wandel: Usability und User Experience in Zeiten der Digitalisierung
Burmester, M.; Benke, I.; Döbelt, S.; Minge, M.; Stein, E.; Stevens, G.
2018. Mensch und Computer 2018 - Workshopband, 02.-05.September 2018, Dresden. Hrsg.: R. Dachselt, 461–472, Gesellschaft für Informatik e.V.  (GI). doi:10.18420/muc2018-ws09-0546
Enhancing Joint Attention in Collaborative Information Dashboards with Shared Gaze Awareness
Toreini, P.; Benke, I.; Langner, M.; Schaumann, S.; Schwarzenboeck, J.; Bamberger, C.; Maedche, A.
2018. SIGHCI 2018 Proceedings - HCI/MIS Workshop 2018 - The 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, California, December 13, 2018, AIS eLibrary (AISeL)
More detailed information is available within the KIT-network.