Information Systems & Service Design
Jasper_Feine

M. Sc. Jasper Feine

  • Karlsruhe Institute of Technology (KIT)
    Institute of Information Systems and Marketing (IISM)
    Kaiserstraße 89
    76133 Karlsruhe

        Follow me on ResearchGate 

Research Interests

  • Interative Chatbot Engineering
  • Chatbots in Mental Health
  • Ethics in Design Science Research
  • Design Science Research

 

Short CV

Since 06.2018 Doctoral Researcher at the Institute of Information Systems & Service Design (ISSD) at the Karlsruhe Institute of Technology (KIT)
2014 – 2018 M.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)
2011 – 2014 B.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)
  • Exchange semesters at JCU in Singapore (2014) and at KAIST in Seoul, South-Korea (2018).
  • Participation as a doctoral student at the ICIS 2019 doctoral consortium in Munich, Germany.

Teaching

  • Winter Semester 2018/19: Digital Service Design Seminar
  • Summer Semester 2019: Digital Service Design Seminar, ISSD Literature Review Seminar
  • Winter Semester 2019/20: Wirtschaftsinformatik I, Digital Service Design Seminar, ISSD Literature Review Seminar
  • Summer Semester 2020: Wirtschaftsinformatik II, ISSD Literature Review Seminar
  • Winter Semester 2020/21: Wirtschaftsinformatik I, Digital Service Design Seminar, ISSD Literature Review Seminar

If you are interested in writing a Bachelor or Master thesis related to chatbots or conversational agents (conceptual, empirical, technical) you are welcomed to directly send me an E-Mail so we can find a suitable research topic for you.

Community Work

Reviewer for:

  • International Conference on Wirtschaftsinformatik (WI) 2019
  • European Conference on Information Systems (ECIS) 2019
  • International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2019
  • Journal of "Business & Information Systems Engineering" (BISE)
  • International Conference on Wirtschaftsinformatik (WI) 2020
  • European Conference on Information Systems (ECIS) 2020
  • International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2020
  • Computers in Human Behavior (CHB)
  • International Journal of Human-Computer Interaction (IJHCS)

Publications


A Chatbot Response Generation System.
Feine, J.; Morana, S.; Maedche, A.
2020. MuC ’20: Proceedings of the Conference on Mensch und Computer, September 6–9, 2020, Magdeburg, Germany. Ed.: B. Preim, 333–341, ACM, New York (NY). doi:10.1145/3404983.3405508
Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study.
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, December 2 – December 4, 2020, Kristiansand, Norway, Springer, Berlin
Towards an Actionable Ethical Compass for Developing AI-enabled Artifacts in Design Science Research.
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Gender Bias in Chatbot Design.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer, Cham. doi:10.1007/978-3-030-39540-7_6
Designing a Chatbot Social Cue Configuration System.
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary
A Taxonomy of Social Cues for Conversational Agents.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots.
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_6
Conceptualization of the Problem Space in Design Science Research.
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_2
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis.
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129