M. Sc. Jasper Feine
- Office Hours: By Appointment
- Room: 4C-04
- Phone: +49 721 608-48380
- jasper feineFsm8∂kit edu
Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Kaiserstraße 89
76133 Karlsruhe
Research Interests
- Interative Chatbot Engineering
- Chatbots in Mental Health
- Ethics in Design Science Research
- Design Science Research
Short CV
| Since 06.2018 | Doctoral Researcher at the Institute of Information Systems & Service Design (ISSD) at the Karlsruhe Institute of Technology (KIT) |
| 2014 – 2018 | M.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT) |
| 2011 – 2014 | B.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT) |
- Exchange semesters at JCU in Singapore (2014) and at KAIST in Seoul, South-Korea (2018).
- Participation as a doctoral student at the ICIS 2019 doctoral consortium in Munich, Germany.
Teaching
- Winter Semester 2018/19: Digital Service Design Seminar
- Summer Semester 2019: Digital Service Design Seminar, ISSD Literature Review Seminar
- Winter Semester 2019/20: Wirtschaftsinformatik I, Digital Service Design Seminar, ISSD Literature Review Seminar
- Summer Semester 2020: Wirtschaftsinformatik II, ISSD Literature Review Seminar
- Winter Semester 2020/21: Wirtschaftsinformatik I, Digital Service Design Seminar, ISSD Literature Review Seminar
If you are interested in writing a Bachelor or Master thesis related to chatbots or conversational agents (conceptual, empirical, technical) you are welcomed to directly send me an E-Mail so we can find a suitable research topic for you.
Community Work
Reviewer for:
- International Conference on Wirtschaftsinformatik (WI) 2019
- European Conference on Information Systems (ECIS) 2019
- International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2019
- Journal of "Business & Information Systems Engineering" (BISE)
- International Conference on Wirtschaftsinformatik (WI) 2020
- European Conference on Information Systems (ECIS) 2020
- International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2020
- Computers in Human Behavior (CHB)
- International Journal of Human-Computer Interaction (IJHCS)
- International Conference on Wirtschaftsinformatik (WI) 2020
- CONVERSATIONS 2020 – 4th International Workshop on Chatbot Research
- CHI 2021: ACM Conference on Human Factors in Computing Systems
- European Conference on Information Systems (ECIS) 2021
- ACM Transactions on Interactive Intelligent Systems (TiiS)
- Business Process Management Conference (BPM 2021)
- International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2021
Publications
On Implementing Ethical Principles in Design Science Research.
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2020. AIS transactions on human-computer interaction, 12 (4), 206–227. doi:10.17705/1thci.00136
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2020. AIS transactions on human-computer interaction, 12 (4), 206–227. doi:10.17705/1thci.00136
Designing Interactive Chatbot Development Systems.
Feine, J.; Morana, S.; Maedche, A.
2020. Forty-First International Conference on Information Systems (ICIS), December 13-16, 2020, Art.-Nr.: 1870, Association for Information Systems (AIS)
Feine, J.; Morana, S.; Maedche, A.
2020. Forty-First International Conference on Information Systems (ICIS), December 13-16, 2020, Art.-Nr.: 1870, Association for Information Systems (AIS)
A Chatbot Response Generation System.
Feine, J.; Morana, S.; Maedche, A.
2020. MuC ’20: Proceedings of the Conference on Mensch und Computer, September 6–9, 2020, Magdeburg, Germany. Ed.: B. Preim, 333–341, Association for Computing Machinery (ACM). doi:10.1145/3404983.3405508
Feine, J.; Morana, S.; Maedche, A.
2020. MuC ’20: Proceedings of the Conference on Mensch und Computer, September 6–9, 2020, Magdeburg, Germany. Ed.: B. Preim, 333–341, Association for Computing Machinery (ACM). doi:10.1145/3404983.3405508
Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study.
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. Designing for digital transformation : co-creating services with citizens and industry : 15th international conference on design science research in information systems and technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020 : proceedings. Ed.: Sara Hofmann, 126–141, Springer Verlag. doi:10.1007/978-3-030-64823-7_13
Feine, J.; Adam, M.; Benke, I.; Maedche, A.; Benlian, A.
2020. Designing for digital transformation : co-creating services with citizens and industry : 15th international conference on design science research in information systems and technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020 : proceedings. Ed.: Sara Hofmann, 126–141, Springer Verlag. doi:10.1007/978-3-030-64823-7_13
ExpBot - A dataset of 79 dialogs with an experimental customer service chatbot.
Gnewuch, U.; Feine, J.; Morana, S.; Mädche, A.
2020, March 26. doi:10.5445/IR/1000117842
Gnewuch, U.; Feine, J.; Morana, S.; Mädche, A.
2020, March 26. doi:10.5445/IR/1000117842
Towards an Actionable Ethical Compass for Developing AI-enabled Artifacts in Design Science Research.
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Benke, I.; Feine, J.; Venable, J. R.; Maedche, A.
2019. AIS SIGPrag, Munich, 15-18 December 2019, 2019 pre-ICIS workshop proceedings "Values and Ethics in the Digital Age", Munich, 14.12.2019
Gender Bias in Chatbot Design.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer. doi:10.1007/978-3-030-39540-7_6
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer. doi:10.1007/978-3-030-39540-7_6
Designing a Chatbot Social Cue Configuration System.
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)
A Taxonomy of Social Cues for Conversational Agents.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots.
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing. doi:10.1007/978-3-030-19504-5_6
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing. doi:10.1007/978-3-030-19504-5_6
Conceptualization of the Problem Space in Design Science Research.
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing. doi:10.1007/978-3-030-19504-5_2
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing. doi:10.1007/978-3-030-19504-5_2
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis.
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129