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Jaspar_Feine

M. Sc. Jasper Feine
Office Hours: By Appointment
Room: 4C-04
Phone: +49 721 608-48380
jasper feineZcy7∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Kaiserstraße 89
76133 Karlsruhe

    Follow me on ResearchGate 

Research focus

 

Short CV:

Since 2018 Research Assistant at the Institute of Information Systems & Service Design (ISSD) at the Karlsruhe Institute of Technology (KIT)
2014 – 2018 M.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)
2011 – 2014 B.Sc. Industrial Engineering and Management at Karlsruhe Institute of Technology (KIT)

Exchange semesters in Singapore and Seoul.

Teaching:

  • Winter Semester 2018/19: Digital Service Design Seminar
  • Summer Semester 2019: Digital Service Design Seminar
  • Winter Semester 2020: Wirtschaftsinformatik I

If you are interested in writing a Bachelor or Master thesis related to chatbots or conversational agents (conceptual, empirical, technical) you are welcomed to directly send me an E-Mail so we can find a suitable research topic for you.

Reviewing:

  • International Conference on Wirtschaftsinformatik (WI) 2019
  • European Conference on Information Systems (ECIS) 2019
  • International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2019
  • Reviewer for the Journal of "Business & Information Systems Engineering" (BISE)

Publications


A Taxonomy of Social Cues for Conversational Agents.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots.
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_6
Conceptualization of the Problem Space in Design Science Research.
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing, Cham. doi:10.1007/978-3-030-19504-5_2
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis.
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129