Me, Myself, and AI: Enabling Users to Personalize Chatbots
- Subject:Me, Myself, and AI: Enabling Users to Personalize Chatbots
- Type:Bachelor / Master Thesis
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Chatbots are increasingly used in many application domains such as customer service (e.g., Vodafone TOBi), healthcare (e.g., Replika), and e-government (e.g., Berlin’s chatbot Bobbi). However, today’s chatbots are usually designed in a “one size fits all” approach, even though individual preferences vary from user to user. Some users enjoy interacting with a playful, human-like chatbot with a human name and avatar, while others prefer a more machine-like chatbot with a less “distracting” design. One solution to this problem could be to let users adapt the chatbot’s design to their individual preferences. However, it is not clear how to develop such a solution that would enable users to personalize a chatbot.
Goal of the Thesis
The main goal of this thesis is to develop and evaluate a “personalization control panel” for chatbots. This control panel should allow users to personalize several design elements of a chatbot (e.g., name, avatar, language style) according to their needs. You may use existing code from our ISSDbot as a starting point.
- Interest in human-computer interaction and chatbots
- Very good time management and organizational skills
- English skills
If you are interested in this topic, please contact me directly via mail: ulrich.gnewuch∂kit.edu.