Welcome

The research group “Information Systems & Service Design” headed by Prof. Mädche focuses in research and education on designing digital service systems for enterprises and the society. Digital service systems are characterized by a strong interplay of individuals, the organization, and information technology. Therefore, our research follows the basic idea of research on service systems being a fundamentally sociotechnical and interdisciplinary matter. Specifically, we investigate the lifecycle of service systems from a user-centered digital transformation perspective as well as novel concepts of intelligent service systems.

In the area of user-centered digital transformation we are investigating digital service design processes and practices as well as process and service digitization mainly following a behavioral research paradigm. With a theory-guided design research approach we build innovative intelligent service systems with a focus on user assistance systems and business intelligence & analytics systems.

Practical relevancy of our research is strongly emphasized and driven by the Karlsruhe Service Research Institute (KSRI) which targets closing the loop with practice following an interdisciplinary service science perspective.

Our comprehensive education program comprising the bachelor, master, PhD and MBA level introduces the foundations of information systems with a strong services focus and provides insights into the state-of-the-art in research in this field.

Sincerely, Prof. Dr. Alexander Mädche

NEWS

Research Group at ICIS 2015 The Research group will be present at the International Conference on Information Systems (ICIS) 2015 in Forth Worth, Texas (http://icis2015.aisnet.org/en/) with 5 accepted publications. mehr

New Research Group at KIT

The research group "Information Systems and Service Design“ of Prof. Mädche started operations on November 1st 2015. The group has moved from the University of Mannheim, Business School (Chair of Information Systems IV and Institute of Enterprise Systems (InES)) to KIT.

Offer: Doctoral Scholarship "Designing Business Intelligence & Analytics Systems" Karlsruhe School of Services (KSOS) offers in cooperation with Prof. Dr. Alexander Mädche (research group Information Systems and Service Design) and Prof. Dr. Michael Beigl (research group Pervasive Computing Systems) two doctoral scholarships with focus on designing business intelligence & analytics systems.

The scholarships are offered in cooperation with KPMG AG as part of the Business Intelligence & Analytics Lab (BIAL).

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Open Position: Research Assistant "Designing Intelligent Service Systems" The research group of Prof. Mädche at the Institute of Information Systems and Marketing offers an open position as research assistant in the area of "designing intelligent service systems" mehr

Open Position: PostDoc "User-Centered Digital Transformation" In the research group of Prof. Mädche an open position as postdoc researcher in the area of user-centered digital transformation is available. mehr

New Publication in the Journal of the Association for Information Systems (JAIS)

The JAIS published a research paper by Dr. Hendrik Meth, Dr. Benjamin Müller, and Prof. Alexander Mädche. In their paper they propose a design theory for requirement mining systems (RMSs) based on two design principles: (1) semi-automatic requirement mining and (2) usage of imported and retrieved knowledge.

See http://aisel.aisnet.org/jais/vol16/iss9/2/ for more informatio

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