Welcome
The research group “Information Systems & Service Design” headed by Prof. Mädche focuses in research and education on designing digital service systems for enterprises and the society. Digital service systems are characterized by a strong interplay of individuals, the organization, and information technology. Therefore, our research follows the basic idea of research on service systems being a fundamentally sociotechnical and interdisciplinary matter. Specifically, we investigate the lifecycle of service systems from a user-centered digital transformation perspective as well as novel concepts of intelligent service systems. |
In the area of user-centered digital transformation we are investigating digital service design processes and practices as well as process and service digitization mainly following a behavioral research paradigm. With a theory-guided design research approach we build innovative intelligent service systems with a focus on user assistance systems and business intelligence & analytics systems. Practical relevancy of our research is strongly emphasized and driven by the Karlsruhe Service Research Institute (KSRI) which targets closing the loop with practice following an interdisciplinary service science perspective. Our comprehensive education program comprising the bachelor, master, PhD and MBA level introduces the foundations of information systems with a strong services focus and provides insights into the state-of-the-art in research in this field. |
Sincerely, Prof. Dr. Alexander Mädche |