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Ulli Gnewuch

M. Sc. Ulrich Gnewuch

Research Assistant
Office Hours: by appointment
Room: 486
Phone: +49 721 608-41581
ulrich gnewuchQbk4∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Fritz-Erler-Straße 23
76133 Karlsruhe


Research Interest

  • AI-based Information Systems (e.g., Chatbots and Conversational Agents)
  • Social Cues and Anthropomorphism in Human-AI Interaction
  • Human-Machine Collaboration
  • Experimental Research, Design Science Research

 

For more details, visit our website: https://chatbotresearch.com/

Short CV

  • Since 02/2017: Research Assistant at the Institute of Informations Systems and Marketing (IISM) at KIT
    • Participation in the Doctoral Consortium at ECIS 2018
  • Since 02/2017: Product Manager at hsag Heidelberger Services AG
  • 2014 - 2017: M. Sc. Business Informatics at University of Mannheim and Michigan State University
  • 2011 - 2014: B. Sc. Business Informatics at University of Mannheim

Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG

Reviewing

  • Reviewer for Internet Research, International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Design Science Research in Information Systems and Technology (DESRIST), Pre-ICIS Workshop on HCI Research in MIS

Teaching

SS 2019: IT Aspects of Mobile Businesses (Lecture)  
SS 2018: Methods and Theories in IS Research (Seminar)

Supervised Theses

2019: The Effect of Social Cues on Information Disclosure to Conversational Agents (running)
2018: The Effect of Personality Match on User Interaction with Conversational Agents (completed)
Conversational Agents - A Literature Review (completed)
 
2017: Designing a Conversational Agent for Student Service and Support (completed)
Automatic Extraction of Chatbot Knowledge from Product Configuration Systems (with CAS Software AG) (completed)

Publications


Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry.
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen, Siegen
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis [in press].
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019)
“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018
Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Designing Conversational Agents for Energy Feedback.
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_2
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks.
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
The Effect of Learning on the Effective Use of Enterprise Systems.
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin