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Ulli Gnewuch

M. Sc. Ulrich Gnewuch

Doctoral Researcher
Office Hours: by appointment
Room: 4C-03
Phone: +49 721 608-41581
ulrich gnewuchLtn2∂kit edu

Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Kaiserstraße 89
76133 Karlsruhe


Research Interest

  • AI-Based Digital Assistants (e.g., Chatbots and Conversational Agents)
  • Technical, Social, and Ethical Aspects of Human-AI Interaction
  • Experimental Research, Design Science Research

 

For more details, visit our website: https://chatbotresearch.com/

Short CV

  • Since 02/2017: Research Assistant at the Institute of Informations Systems and Marketing (IISM) at KIT
  • 02/2017 - 12/2019: Product Manager at hsag Heidelberger Services AG
  • 2014 - 2017: M. Sc. Business Informatics at University of Mannheim and Michigan State University
  • 2011 - 2014: B. Sc. Business Informatics at University of Mannheim

Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG

Community Engagement

  • Webmaster of AIS SIGHCI (Special Interest Group on Human-Computer Interaction)
  • Reviewer for Business & Information Systems Engineering (BISE), Computers in Human Behavior, Internet Research, IEEE Transactions on Engineering Management
  • Reviewer for International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Design Science Research in Information Systems and Technology (DESRIST), International Conference on Wirtschaftsinformatik (WI)

Teaching

SS 2020: Designing Interactive Systems (Lecture)  
SS 2019: IT Aspects of Mobile Businesses (Lecture)    
SS 2018: Methods and Theories in IS Research (Seminar)

Supervised Theses

2020: Designing and Evaluating a Conversational Agent to Support Customer Service Center Employees (running)
2019: The Effect of Social Cues on Information Disclosure to Conversational Agents (completed)
2018: The Effect of Personality Match on User Interaction with Conversational Agents (completed)
A Taxonomy of Social Cues for Conversational Agents (completed)
 
2017: Designing a Conversational Agent for Student Service and Support (completed)
Automatic Extraction of Chatbot Knowledge from Product Configuration Systems (with CAS Software AG) (completed)

Publications


The Impact of Chatbot Response Time on Human-Chatbot Interaction: Novice versus Experienced Users [in press].
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop
Gender Bias in Chatbot Design.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer, Cham. doi:10.1007/978-3-030-39540-7_6
A Taxonomy of Social Cues for Conversational Agents.
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry.
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen, Siegen
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis.
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129
“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018
Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction.
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Designing Conversational Agents for Energy Feedback.
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing, Cham. doi:10.1007/978-3-319-91800-6_2
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks.
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AISeL, Seoul, ROK
Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz.
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
The Effect of Learning on the Effective Use of Enterprise Systems.
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin