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Foundations of Digital Services B

Foundations of Digital Services B
Type: Lecture
Semester: WS 2016/17

05.20 (Kaiserstraße 89-93), Room 1C-03






Prof. Dr. Alexander Mädche 

Prof. Dr. Stefan Nickel

Dr. Stefan Morana



SWS: 2/1
ECTS: 4,5

Lecture Description

During the last decades, we witnessed a growing importance of Information Systems (IS) in the business world along with faster and faster innovation cycles. Ranging from the enrichment of routine working tasks (e.g., employee portals to integrate disparate applications, data, and processes to the e-enabled integration of entire business eco-systems - IS have become a vital backbone of businesses and a fundamental backbone of digital service systems.

The course is designed to introduce students to the nature, role, and potentials of integrated IS in corporations. The course is complemented with hands-on sessions state-of-the-art commercial software packages.

Learning Objectives

The students

  • Get an overview on basic concepts and definitions of integrated information systems and service systems
  • Understand key characteristics and impact of integrated information systems in organizations as an integral element of digital service systems.
  • Understand typical tasks of functional areas and how they are supported by integrated information systems

Lecture Content

  • The lecture and exercises address contemporary challenges and functionalities of integrated information systems, including real-time data reporting, integration of data and processes, as well as modern user interfaces.
  • The exercises include hands-on-sessions with SAP S/4HANA system and the students execute various tasks within the actual system.
  • Within the lecture, two industry talks provide insights from practice on topics. 

Course Schedule

 The lectures address various topics on the different modules of integrated information systems and the related functional areas. The lectures are held every Thursday from 15:45 – 17:15 and the preliminary schedule is listed below. 


Date, Time Building, Room Topic Speaker
October 20th, 15:45 – 17:15 05.20, 1C-03

Organizational Information & Introduction

Prof. Mädche
October 27th, 15:45 – 17:15 05.20, 1C-03 Integrated, real-time service systems Prof. Mädche
November 3rd, 15:45 – 17:15 05.20, 1C-03 Marketing Dr. Morana
November 10th, 15:45 – 17:15  05.20, 1C-03  Sales Dr. Morana
November 17th, 15:45 – 17:15  05.20, 1C-03  Customer Services Dr. Morana
November 24th, 15:45 – 17:15 05.20, 1C-03 Location Planning Prof. Nickel
December 1st, 15:45 – 17:15 05.20, 1C-03 Industry Talk I Prof. Nickel
December 8th, 15:45 – 17:15 05.20, 1C-03 Master Planning Prof. Nickel
December 15th, 15:45 – 17:15 05.20, 1C-03 Inventory Management Prof. Nickel
January 12th, 15:45 – 17:15 05.20, 1C-03 Industry Talk II KPMG
January 19th, 15:45 – 17:15 05.20, 1C-03 Finance & Accounting I Dr. Morana
January 26th, 15:45 – 17:15 05.20, 1C-03 Finance & Accounting II Dr. Morana
February 2th, 15:45 – 17:15 05.20, 1C-03 Industry Talk III SAP
February 9th, 15:45 – 17:15 05.20, 1C-03 Summary and exam preparation Prof. Mädche, Prof. Nickel, Dr. Morana

Assignment Schedule

The exercises are held on Thursday 14:00 – 15:30 and we plan four sessions spread over the semester. 

All dates and times are preliminary and can be changed before the lecture starts.

Course Grading

Assessment consists of a written exam (100%).

Course Materials

Students will be provided with all necessary materials before each session. Readings are available through the university’s electronic library resources or via the Internet.  The materials to be used in this class provides students with both content and background for the topics introduced and discussed in the course. Students are required to have a look at the mandatory material in order to allow for an efficient classroom experience. Optional readings are introduced as part of the lecture and provide students with the opportunity to extend their understanding beyond the material discussed in class.


Stefan Morana