The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems. The research belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group.
The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.
The group is organized in three research departments: Digital Experience & Participation, Intelligent Enterprise Systems, and Interactive Systems Engineering. Current topics of research are Human-AI Interaction, Cognitive Interaction Technologies, Eye-Tracking and Physiological Computing Systems, Interactive Business Intelligence & Analytics Systems, and AI-based Interactive Systems Engineering.
We welcome Felix Kretzer as doctoral researcher in the ISSD group in cooperation with CAS Software AG. He received his B.Sc. and M.Sc. in Industrial Engineering & Management from KIT and an MA Technology Management from the University of California. Felix engages in the research project “Digital Citizen Science: Experimental Research for Wellbeing@Home“ and focuses in his research on interactive systems engineering. Further information about Felix.
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We welcome Moritz Langner as doctoral researcher in the ISSD group. He joined the group as junior researcher focusing on designing different types of systems using eye tracking technology already two years ago. He received his B.Sc. and M.Sc. in Industrial Engineering & Management from KIT. Moritz focuses in his research on leveraging eye tracking technology for increasing productivity and wellbeing in virtual teams. Further information about Moritz.
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We welcome Florian Onur Kuhlmeier as a new team member in the ISSD group. He received his M.Sc. in Cognitive Science at Eberhard Karls University Tübingen and a B.Sc. in Business Psychology from Leuphana University Lüneburg. Florian focuses in his research on chatbots delivering psychotherapy for adolescents suffering from depression. Further information about Florian.
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The paper Designing Attentive Information Dashboards by Peyman Toreini, Moritz Langner, Alexander Maedche, Stefan Morana, and Tobias Vogel has been accepted for publication in the Journal of the Association for Information Systems (JAIS). JAIS is the flagship journal of the Association for Information Systems and publishes highest quality research in the field of information systems. JAIS promotes innovative, interesting, and rigorously developed conceptual and empirical contributions and encourages theory based multi- or inter-disciplinary research.
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In the project Kern, funded by the German Ministry of Work and Social Affairs, we designed AI-based competence assistance systems for the future of work in cooperation with Campusjaeger GmbH, B. Braun Melsungen GmbH, SAP SE, and TÜV Rheinland.
The results of the project were presented an online event on May 19th 2021. Further information about the project and its results are available here.
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Alexander Maedche is coordinating in cooperation with Mark Ackerman, Claudia Mueller, Gerhard Schwabe, and Volker Wulf the Special Issue Home Office: Working from a Private Place in the Business & Information Systems Engineering (BISE) journal.
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The aim of the cross-location research alliance ForDigital between Karlsruhe and Mannheim was to better understand the mechanisms and effects of the rapid development of information and communication technologies (ICT) on the economy, society and individuals and, on this basis, to design innovative ICT solutions.
Further information is available here.
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We have successfully completed our research project on data-driven chatbot optimization in collaboration with the Smart Data Innovation Lab (SDIL).
In the project, we analyzed chatbot conversation data from hsag Heidelberger Services AG (hsag) on the SDIL infrastructure to understand trends and patterns in customer behavior.
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In cooperation with our partner CAS Software AG we are offering a research assistant position in the field of digital citizen science with a specific focus on leveraging user-centered and participatory development processes for building digital citizen participation systems. Further information is available here.
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The KIT Center for Information – Systems – Technologies (KCIST) has established a new research topic titled “Information Systems and Digital Ecosystems“.
Further information about KCIST and the new topic is available here.
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On February 10th, 2021, 8 students participating in this semesters’ practical seminar "Digital Service Design" virtually presented the results of their semester work.
In the practical seminar, the students worked in teams of four to solve a real-world design challenge and apply digital service design practices and tools, as well as prototypically implement a running digital service.
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The capstone project as part of the Business Intelligence Systems (BIS) master’s lecture was conducted virtually with the Robert Bosch GmbH, business sector Automotive Aftermarket, from 25th – 28th of January 2021.
Hereby, Bosch provided real-world data sets and the students analyzed the data via a Python Data Science stack and visualized the results using Microsoft Power BI.
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