Welcome!

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems. The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. ISSD is also part of the Karlsruhe Service Research Institute (KSRI).

The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & Participation, Intelligent Enterprise Systems, and Digital Service Design & Innovation. Current topics of research are AI-based Digital Assistents, Digital Workplace, Interactive Business Intelligence & Analytics Systems, and Intelligent Engineering & Design Support Systems.

Network & Domains

NEWS

Paper accepted for publication in Management Information Systems Quarterly (MISQ)

The paper “Achieving Effective Use when Digitalizing Work - The Role of Representational Complexity“ by Jens Lauterbach, Benjamin Mueller, Felix Kahrau and Alexander Maedche has been accepted for publication in Management Information Systems Quarterly...more

Article in Künstliche Intelligenz published

The article “Power to the Oracle? Design Principles for Interactive Labeling Systems in Machine Learning“ by Mario Nadj, Merlin Knaeble, Maximilian Xiling Li and Alexander Maedche has been published in Künstliche Intelligenz...more

Presentations and KD2Lab Visit @ Nacht der Wissenschaft

Members of the Institute of Information Systems and Marketing actively engage in this years „Nacht der Wissenschaft“ taking place on January 24th 2020...more

Merry Christmas and Happy New Year

We would like to wish Merry Christmas and a Happy New Year to our students and partners. We thank you for your cooperation in 2019...more

Presentation at 6th International Chatbot Summit

Ulrich Gnewuch gave a presentation about our research on the design of chatbots at this year's Chatbot Summit in Berlin.

Presence at Wirtschaftsinformatik Conference WI-2020 The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 15th International Tagung Wirtschaftsinformatik (WI-2020) External Link in Potsdam with 9 publications: mehr

Participation at CONVERSATIONS 2019 in Amsterdam

The ISSD research group participated at CONVERSATIONS 2019, the 3rd International Workshop On Chatbot Research in Amsterdam, Netherlands...more

New online course DORIS available The online course DORIS (Design-oriented Research in Information Systems) is now available for students. mehr

Participation at ICIS 2019

The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at the International Conference on Information Systems (ICIS) 2019 in Munich with 6 accepted conference papers...more

Participation at the 28th IEEE International Requirements Engineering Conference 2019

The IISM research group will be present at the 27th IEEE International Requirements Engineering Conference (RE 19) in Jeju Island, South Korea...more

New Research Project: digilog@BW

Digitalisation is changing social coexistence in a variety of ways, some of which are fundamental. The aim of digilog@bw is to analyse the influence of digitalization on people and the resulting social changes in an interdisciplinary way...more

Move to "Kollegiengebäude am Kronenplatz" (Geb. 05.20)

The research groups of Prof. Mädche (ISSD) and Prof. Weinhardt (IM) will move to „Kollegiengebäude am Kronenplatz“ (Geb. 05.20), Kaiserstraße 89 in the time frame between August 23rd – August 27th 2019. Our office will be closed during this time and will be picking up again on August 28th 2019.

Successful PhD defense by Xuanhui Liu

Xuanhui Liu successfully defended her PhD thesis titled

“Designing Decision Aids for Digital Service Design Technique Selection” ...more

Article in the International Journal of Human-Computer Studies published

The article “A Taxonomy of Social Cues for Conversational Agents“ by Jasper Feine, Ulrich Gnewuch, Stefan Morana and Alexander Maedche has been published in the International Journal of Human-Computer Studies…more

New Article in Special Issue of the Electronic Markets Journal

The Paper "The DSR grid: six core dimensions for effectively planning and communicating design science research projects" by Jan vom Brocke and Alexander Maedche is now published as part of the Special Issue "DSR in the Networked Economy"...more

Final Presentations of the Interactive Analytics Seminar (SS 2019)

On July 19th, 2019, six teams of the interdisciplinary seminar “Interactive Analytics” presented the results of their final project in the KD2Lab at KIT...more

Keynote at 21th IEEE Conference on Business Informatics

On July 15th Prof. Maedche gave the keynote at the 21th IEEE Conference on Business Informatics (CBI) in Moscow, Russia...more

New Hiwi opportunities at ISSD!

Join our research group as a student assistant (Bachelor or Master) to support our exciting research project “Chatbot Research in Mental Health Screenings” or support the development of innovative teaching concepts as part of the new foundational lecture “Wirtschaftsinformatik 1”. We are excited to welcome you in our team.

Participation at ECIS 2019

The ISE Research group will be present at the 26th European Conference on Information Systems (ECIS-2019) in Stockholm, Sweden with 7 accepted research papers in the fields of digital experience (virtual reality, attentive user interfaces, digital nudging), electronic markets & energy markets (neighbourhood electricity grids), intelligent enterprise systems (interactive machine learning), and digital service design (AI-based advisory platform)…more

Research Talk Series on Digitalization

The new research talk series on digitalization serves the exchange of contemporary topics and results in digitalization research delivered in the field of Information Systems. Nationally and internationally renowned scientists of the IS discipline present their current work and put it up for discussion. Further information is available here.