Welcome!

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research and education on designing interactive intelligent systems. Our work is positioned at the intersection of Information Systems (Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Specifically, we investigate the lifecycle of information systems from a user-centered digital transformation perspective as well as novel concepts of interactive intelligent systems for enterprises and the society. The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. It is also part of the Karlsruhe Service Research Institute (KSRI).
Network & Domains

NEWS

Successful PhD Defense by Dennis Kaiser

Dennis Kaiser (Hummel) successfully defended his PhD thesis titled

“Individualized choices and Digital Nudging: Multiple Studies in Digital Retail Channels”.

He convinced the examination committee (from left to right on the picture: Prof. Dr. Ali Sunyaev, Prof. Dr. Martin Klarmann, Prof. Dr. Alexander Maedche, Prof. Dr. Oliver Grothe) with his research.

We congratulate Dennis Kaiser for the successful defense!

Wirtschaftsinformatik @ KIT: Presentation at the KIT “University for Beginners“ Day

At this years “University of Beginners“ Day the new study program “Wirtschaftsinformatik“ was introduced in two presentation slots of the Department of Economics and Management as well as the Department of Informatics. Further information is available on the Web pages: http://www.wirtschaftsinformatik.kit.edu/.

Benjamin Mueller appointed as Professor of „Digital Innovation & Design Science“ at HEC Lausanne

We are delighted to announce the appointment of Benjamin Mueller, member of the Research Group Information Systems & Service Design (ISSD), as professor at the Faculty of Business & Economics (HEC), University of Lausanne. We congratulate him warmly and wish him all the best for his new position...more

DX Award Ceremony @ World Usability Day Karlsruhe

As part of the first World Usability Day (https://wud-karlsruhe.de/) in Karlsruhe the DX award was handed over to the three winning teams. The DX Award is provided by the Digital Experience Network (http://dx-network.de/), a network of people, institutions and labs to create good usability and positive user experiences in a digitalized world...more

KPMG Innovation & Collaboration Challenge 2019

Are you ready to ignite creativity?
KPMG Innovation & Collaboration Challenge 2019
Innovate. Disrupt. Transform.
Spark a new interest, ignite your creativity and show the world what you can do. Collaborate and bring your ideas to life with some of the brightest minds from around the world...more

1.World Usability Day in Karlsruhe organized by IISM and Usertimes

Together with Usertimes, the Institute of Information Systems and Marketing (IISM) as member of the Kompetenzzentrum Usability (https://www.kompetenzzentrum-usability.digital/) co-organizes the first World Usability Day (WUD) on November 8th 2018 in Karlsruhe...more

Open: Doctoral Scholarship "Usability & User Experience Engineering"

The Research Group of Prof. Dr. Alexander Mädche offers one doctoral scholarships with focus on „Usability & User Experience Engineering“ at the Karlsruhe School of Services (KSOS).

For more information (in German), please click here

Participation at ICIS 2018

The ISE research group will be present at the International Conference on Information Systems (ICIS) 2018 in San Francisco, USA with 8 accepted conference and workshop publications in the fields of digital experience & participation, electronic markets & user behavior, smart grids & energy markets and IS engineering & transformation...more

Capstone Project in Digital Service Design lecture kicked-off

In cooperation with EnBW, participants of this years lecture on Digital Service Design will design data-driven services for utilities sector...more

New platform launched: chatbotresearch.com

On chatbotresearch.com we present our research activities regarding chatbots and conversational agents in one central hub...more

UX Day 2018

The User Experience Day took place on October 11th 2018 in Mannheim, it attracted 450 participants. Various IISM members actively engaged in this event...more

Prof. Maedche joins Editorial Board of the Journal of the Association of Information Systems (JAIS)

The Journal of the Association for Information Systems (JAIS), the flagship journal of the Association for Information Systems, publishes the highest quality scholarship in the field of information systems...more

IISM@DMEXCO 2018 with Chatbot Massimo

At this year’s DMEXCO (Digital Marketing EXposition & COnference) in Cologne, the research group “Information Systems & Service Design” (ISSD) presents two chatbots which were developed jointly with sogedes.digital ...more

Place 3 for IISM Team at Human Football Tournament

At this year's KIT Summer Party, the Team of the Institute of Information Systems and Marketing succeeded in a highly competitive human football tournament against several other KIT institutes...more

Final Presentations of Interactive Analytics Seminar

On July 20th, 2018, six teams of the interdisciplinary seminar “Interactive Analytics” presented the results of their final project in the KD2Lab at KIT. The practical seminar is carried out in cooperation between Institute of Information Systems and Marketing (Research Group ISSD, Prof. Mädche), TECO / Chair of Pervasive Computing Systems (Prof. Beigl), and KPMG AG as part of the Business Intelligence & Analytics Lab (BIAL) research project...more

Open Student Assistant Position

For our cross-locational research project MyDesignProcess.com we are looking for a student assistant. Further information can be found here.

Open Position: "Tax Digitalization – Intelligent Assistance“ in cooperation with EnBW

Die ausgeschriebene Promotionsstelle ist in dem auf drei Jahre angelegten, drittmittelfinanzierten Kooperationsprojekt mit dem CFO-Bereich der EnBW AG (https://www.enbw.com/index_en.html) und dem Lehrstuhl für Betriebswirtschaftliche Steuerlehre II (Prof. Dr. Christoph Spengel) der Fakultät für Betriebswirtschaftslehre an der Universität Mannheim angesiedelt...more

DX Network is organizing the first UX-JamCamp

The jam is focused on standards of inspiration, innovation und creative experimentation with digital technologies.The participation in the event is free, the event is open to all interested (students as well as professionals)...mehr

Team Smubi ID from KIT wins the KPMG Ideation Challenge 2018

Congratulations to team Smubi ID for winning the KPMG Ideation Challenge 2018! The KIT team representing Germany in the international competition could convince the jury with an innovative augmented reality solution for the healthcare sector...more

Participation at ECIS 2018

The ISE Research group will be present at the 25th European Conference on Information Systems (ECIS-2018) in Portsmouth, UK with 9 accepted papers in the fields of digital experience (chatbots, attentive user interfaces, digital nudging), electronic markets (prediction markets, robo-advisory), IS engineering & transformation (data-driven business model tools, process standardization measurement). Furthermore, Jella Pfeiffer and Stefan Morana are organizing a workshop on „Designing User Assistance in Interactive Intelligent Systems“...more

Two articles at the Journal of the Association for Information Systems (JAIS) accepted for publication

Two design-oriented research articles authored by the Information Systems & Service Design research group of the Institute of Information Systems and Marketing (IISM) have been accepted for publication in the Journal of the Association for Information Systems (JAIS)...more

Dagstuhl Seminar “Software Business, Platforms, and Ecosystems: Fundamentals of Software Production Research“

As part of the Dagstuhl Seminar (April 29 – May 2nd 2018) thought leaders from academia and industry to share their knowledge and experiences in software production research are invited...more

Work & Hobbies - Interview with Ulrich Gnewuch in KITdialog and clicKIT Magazine

In an interview in the current issue of the KIT employee magazine KITdialog, Ulrich Gnewuch talks about how playing American football for the KIT SC Engineers provides a great opportunity to take a break from his work as a research assistant at the Institute of Information Systems and Marketing (IISM)...more

Participation at DESRIST 2018 The ISE Research group will be present at the 13th International Conference on Design Science Research in Information Systems and Technologies (DESRIST) in Chenna, India with 8 accepted papers...more

Open Position: Full Professor Consumer & User Behavior (W3)

The Department of Economics and Management within Division II - Informatics, Economics, and Society - invites applications for a position as Full Professor in Consumer & User Behavior (W3) at the Institute of Information Systems and Marketing (IISM)...more

Research Assistant "Self-Service Analytics" in cooperation with Bosch Group

This job position is funded by the project “Self-Service Analytics” in cooperation with the Bosch Group . The project is set up for three years and aims at developing new concepts in the area of Business Intelligence & Analytics (BI&A)...more

Business Intelligence Systems Capstone Project Presentations finalized On February 9th, 13 teams of the lecture "Business Intelligence Systems" (BIS) presented the results of their capstone project in the KD2Lab at KIT. The capstone project was done in cooperation with KPMG AG as part of the joint KIT-KPMG Business Intelligence & Analytics Lab...more

Practical Seminar “Digital Service Design in the Energy Sector" finalized

On February 8th, 2018, 12 students participating in the practical seminar "Digital Service Design in the Energy Sector" presented the results of their semester work at EnBW...more

Leibniz Research Network “Taxation in the Era of Digital Transformation“

The IISM Research Group of Prof. Maedche is participating in a Leibniz collaborative research project.

The aim of this interdisciplinary research network is to examine how digital transformation affects the functionality of tax systems...more

Paper at ACM CHI 2018 Conference on Human Factors in Computing Systems accepted Our paper "Got Flow? Using Machine Learning on Physiological Data to Classify Flow" co-authored by Raphael Rissler, Mario Nadj, Michael Knierim and Alexander Maedche was accepted on the Late Breaking Work track of the CHI 2018 conference in Montreal, Canada...more

Mittelstand 4.0 Competence Center Usability started

The ISE Research Group (Prof. Mädche) is one of the members of the Mittelstand 4.0 Competence Center Usability funded by Ministerium für Wirtschaft und Energie, interconnected the non-profit organization Usability in Germany (UIG e.V.) and the Digital Experience Network@KIT.