The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.  The research group is positioned at the intersection of Information Systems (IS) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems to increase human productivity and well-being. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & ParticipationIntelligent Enterprise Systems, and Interactive Systems Engineering. Current research topics of research are: 

 

News

Merry Christmas and Happy New Year
Merry Christmas and Happy New Year

We would like to wish Merry Christmas and a Happy New Year to our students and partners.

We thank you for your cooperation in 2021.

Our office will be closed from December 23rd and we'll be picking up – at least virtually via email or phone – on January 3th 2022.

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Chatbots as our new therapists? Florian Onur Kuhlmeier featured in an ARD documentary about chatbots
Chatbots as our new therapists? Florian Onur Kuhlmeier featured in an ARD documentary about chatbots

The German broadcaster ARD recently published a documentary about robots as our partners of the future. The documentary featured our doctoral researcher Florian Onur Kuhlmeier, who is designing a chatbot to treat depression in youth (CADY).

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Industry Talk by Christopher McLachlan
Paper accepted for publication in the journal Computers in Human Behavior (CHB)

The paper “Understanding the impact of control levels over emotion-aware chatbots” by Ivo Benke, Ulrich Gnewuch, and Alexander Maedche has been accepted for publication in the Journal “Computers in Human Behavior” (CHB).

 

Further information is available here

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Industry Talk by Christopher McLachlan
Industry Talk by Christopher McLachlan

As part of our bachelor lecture”Information Systems I“ the head of Company Builder of EnBW AG, Christopher McLachlan, will provide insights on digitalization and innovation at EnBW on December 13th 2021, 6 PM.

 

Feel free to join the ZOOM meeting

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Design Practices@Microsoft – Industry Talk by Filip Grgic
Design Practices@Microsoft - Industry Talk by Filip Grgic

As part of our master lecture „Engineering Interactive Systems“ Filip Grgic (Design Strategist) will provide insights on design practices at Microsoft on December 21th 2021, 10 AM.

 

Feel free to join the ZOOM meeting

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New Project to Strengthen AI Competencies of Students: ABBA
New Project to Strengthen AI Competencies of Students: ABBA

As part of the project ABBA (AI for Business | Business for AI) we will educate students in how to embed Artificial Intelligence (AI) technologies in AI-based Information Systems in order to create business value. The project runs 4 years, has a volume of 4,24 million Euro, and is carried out in cooperation with University of Hohenheim, University of Bayreuth and Frankfurt University of Applied Sciences. Further information is available here.

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Respeak in Start-Up BW Elevator Pitch Finals!
Respeak in Start-Up BW Elevator Pitch Finals!

Congratulations to Respeak! The young start-up, founded by two former doctoral students at IISM, won the first place at the Hightech Cup Elevator Pitch Event in Stuttgart in mid-October. The team thus secured a ticket for the state finals of the “Start-up BW Elevator Pitch 2021”. The start-up has set itself the goal of transforming surveys into dialogues. We're already keeping our fingers crossed for the finals.

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How AI supports employees: Interview with Prof. Mädche in Computerwoche
How AI supports employees: Interview with Prof. Mädche in Computerwoche

The german magazine Computerwoche recently published an article entitled “How AI supports employees” about the impact of software robots on employees and human-centric ways to design and implement such software robots in the energy industry, which the ISSD group is currently researching in the MeKIDI project.

 

You can find the full interview here.

More information about the project.

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Invitation to participate in a research study: Flow Up yourself – Self-optimize yourself based on individual flow insights from the FlowApp
Invitation to participate in a research study: Flow Up yourself - Self-optimize yourself based on individual flow insights from the FlowApp

Are you a student who wants to get into flow more often and self-improve your own work life? If yes, we would like to invite you to our research study "Flow Up Yourself"! We are investigating how students can improve their own well-being and productivity by getting deeper insights into their flow state. The study will take place from 29th November until 5th December 2021.

 

You want to participate? Visit our website!

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New Job Opportunity in the research group ISSD!
New Job Opportunity in the research group ISSD!

Join our research group as a research assistant and doctoral student to support our exciting research activities in the field of designing human-software robot interaction. Further information is available here.

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Invitation to the MeKIDI half-time event
Invitation to the MeKIDI half-time event

Are you interested in humane AI-based process automation, specifically regarding the energy sector? We would like to invite you to the half-time event of the MeKIDI project, where we will present first results from all 3 experimental spaces. The online event will take place on October 26th, 10 AM to 2PM in our virtual venue. Participation in the event is free of charge – just sign up here.

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New Team Member: Jonas Gunklach
New Team Member: Jonas Gunklach

Jonas received his B. Sc in Business Informatics at the University of Mannheim and finished his M. Sc in Business Informatics at KIT. Besides his Master, Jonas worked two years as a working student in business analytics at the Robert Bosch GmbH.

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