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Information Systems & Service Design - Prof. Mädche

Fritz-Erler-Straße 23
76133 Karlsruhe

Röserhaus (Geb. 01.86)

Phone: +49 721 608-41585
Fax: +49 721 608-41588

E-Mail: office-issdXgr2∂iism kit edu 

Office hours:
M-Th: 8:30 am-1:30 pm
F: 8:30 am-12:00 pm

Write your thesis with us!

Check our current proposals for bachelor and master thesis projects and get in contact with us.


The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research and education on designing intelligent and user-centric information systems and digital service systems.  The research group belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. Specifically, we investigate the lifecycle of information systems from a user-centered digital transformation perspective as well as novel concepts of interactive intelligent systems for enterprises and the society.


Paper at ACM CHI 2018 Conference on Human Factors in Computing Systems accepted
Paper at ACM CHI 2018 Conference on Human Factors in Computing Systems accepted Our paper "Got Flow? Using Machine Learning on Physiological Data to Classify Flow" co-authored by Raphael Rissler, Mario Nadj, Michael Knierim and Alexander Maedche was accepted on the Late Breaking Work track of the CHI 2018 conference in Montreal, Canada...more
Practical Seminar: Digital Service Design "Future of Work" finalized On February 8 th 2018, 16 students of the Practical Seminar: Digital Service Design (DSD) presented their final results and prototypes at the KD2-Lab in Karlsruhe...more
New publication in Project Management Journal (PMJ)

PMJ published the article “Using Process Theory for Accumulating Project Management Knowledge: A Seven-Category Model” by F. Niederman, S.T. March, and Benjamin Mueller. ...more 

Combined master’s thesis: Scaling user-centered design techniques through speech-based conversational agents

For those of you that are interested in working on a company-proposed product design challenge while advancing research on data-driven user-centered design, applications for our master’s thesis project as part of the Agile Innovation Lab 2018 (IPEK) are now open.

Learn more
KPMG Ideation Challenge “Augmented Reality“

Crack complex and real business issues through creative Augmented Reality (AR) using Microsoft Hololens technology. To find out more and to register before March 1st to attend the Ideation Workshop, please visit kpmg.com/ideationchallenge...more

Techtag: 2018 IT Trends UX Design and Blockchain

Members of the ISE group comment on Techtag IT trends for the year 2018. Read more...

Digital Service Design Capstone Project finalized
DSD Capstone Project Commerzbank Trip On January 16th 2018, 29 students of the lecture "Digital Service Design" (DSD) participated in the Commerzbank trip to Frankfurt. more
Senacor Case Challenge 2018
Senacor Case Challenge 2018 In 2018, our industry partner Senacor will again organize a case challenge for all interested students. All teams will present their results to a jury and can win prices up to 5000 Euro. more
Mittelstand 4.0 Competence Center Usability started

The ISE Research Group (Prof. Mädche) is one of the members of the Mittelstand 4.0 Competence Center Usability funded by Ministerium für Wirtschaft und Energie, interconnected the non-profit organization Usability in Germany (UIG e.V.) and the Digital Experience Network@KIT. 

Participation at ICIS 2017

 The ISE Research group will be present at the International Conference on Information Systems (ICIS) 2017 in Seoul, South Korea with 6 accepted conference and workshop publications in the fields of digital experience (avatars, chatbots, assistance systems) and IS engineering & transformation (business model tools, IS use in transformations)...more

Successful PhD defense by Benedikt Morschheuser
Successful PhD defense by Benedikt Morschheuser We congratulate Benedikt Morschheuser for the successful defense of his thesis on the topic of "Gamification of Crowdsourcing Systems: Empirical Studies and Design".
DX Network Member Event on Nov 2nd 2017
DX Network Member Event on Nov 2nd 2017 The members EnBW, schufa, Deutsche Bank and SAP could get an overview on the network's main activities, upcoming events and most importantly get to know each other in an informal atmosphere. more
The app Parkineers in the media
The App Parkineers in the Media Parkineers - the continuation of our research project ParKing has raised great interest in the media. more
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New Research Assistant Position

In cooperation with the Bosch Group we are offering a research assistant position in “Self-Service Analytics”. 

New Tool for Design Science Projects: MyDesignProcess
New Tool for Design Science Projects: MyDesignProcess MyDesignProcess (MDP) is a platform for researchers to support design projects and enable documenting, sharing, and publication of design knowledge. more