The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems. The research belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. ISSD is also part of the Karlsruhe Service Research Institute (KSRI).
The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.
The group is organized in three research departments: Digital Experience & Participation, Intelligent Enterprise Systems, and Digital Service Design & Innovation. Current topics of research are Human-AI Interaction, Cognitive Interaction Technologies, Physiological Computing Systems, Interactive Business Intelligence & Analytics Systems, and Interactive Systems Engineering.
Ulrich Gnewuch successfully defended on June 4th 2020 his PhD thesis titled "Social Cues in Human-Chatbot Interaction“. We congratulate Ulrich Gnewuch for the successful defense!Read more
Moritz Langner, Peyman Toreini, and Alexander Maedche have received an award at the NeuroIS Retreat 2020 for their paper „Attention Board: A Quantified-Self Dashboard for Enhancing Attention Management with Eye-Tracking“Read more
Together with Telefonica Germany and the Saarland University we have investigated the improvement of the natural language capabilities of the chatbot AURA from O2.Read more
Within the new strategic IISM initiative "Karlsruhe Citizen Experimentation" we plan investigate innovative Citizen Science approaches within large-scale field experiment.Read more
Practical seminars are embedded in many of our Bachelor / Master modules and provide an alternative to traditional lectures. In practical seminars, students get an individual assignment and develop a running software prototype.Read more
Join us! New doctoral scholarship with a focus on "Human-AI Interaction (esp. Intelligent Assistants)" at the Karlsruhe School of Services (KSOS).Read more (German)
The paper “Achieving Effective Use when Digitalizing Work - The Role of Representational Complexity“ by Jens Lauterbach, Benjamin Mueller, Felix Kahrau and Alexander Maedche has been accepted for publication in Management Information Systems Quarterly...moreRead more