Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.

Information Systems & Service Design

The research group “Information Systems & Service Design” (ISSD) headed by Prof. Mädche focuses in research, education, and innovation on designing interactive intelligent systems.  The research belongs to the Institute of Information Systems and Marketing (IISM) and is embedded into the Information Systems & Engineering group. 

The research group is positioned at the intersection of Information Systems (german: Wirtschaftsinformatik) and Human-Computer Interaction (HCI). Our mission is to create impactful scientific knowledge for designing interactive intelligent systems that enable humans to perform activities more efficiently, effectively, and meaningful. We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The group is organized in three research departments: Digital Experience & ParticipationIntelligent Enterprise Systems, and Interactive Systems Engineering. Current topics of research are Human-AI Interaction, Cognitive Interaction Technologies, Eye-Tracking and Physiological Computing Systems, Interactive Business Intelligence & Analytics Systems, and AI-based Interactive Systems Engineering. 

Research Alliance ForDigital successfully completed
Research Alliance ForDigital successfully completed

The aim of the cross-location research alliance ForDigital between Karlsruhe and Mannheim was to better understand the mechanisms and effects of the rapid development of information and communication technologies (ICT) on the economy, society and individuals and, on this basis, to design innovative ICT solutions.

 

Further information is available here.

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Successful Completion of Chatlog-Data Analysis Project with Smart Data Innovation Lab
Successful Completion of Chatlog-Data Analysis Project with Smart Data Innovation Lab

We have successfully completed our research project on data-driven chatbot optimization in collaboration with the Smart Data Innovation Lab (SDIL).

In the project, we analyzed chatbot conversation data from hsag Heidelberger Services AG (hsag) on the SDIL infrastructure to understand trends and patterns in customer behavior.

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CAS Promotionsstelle
Open Position: Digital Citizen Science

In cooperation with our partner CAS Software AG we are offering a research assistant position in the field of digital citizen science with a specific focus on leveraging user-centered and participatory development processes for building digital citizen participation systems. Further information is available here.

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New Topic “Information Systems and Digital Ecosystems“ at KIT-Center KCIST
New Topic "Information Systems and Digital Ecosystems" at KIT-Center KCIST

The KIT Center for Information – Systems – Technologies (KCIST) has established a new research topic titled “Information Systems and Digital Ecosystems“.

Further information about KCIST and the new topic is available here.

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dsd-seminar-1
Final presentations of Practical Seminar “Digital Service Design"

On February 10th, 2021, 8 students participating in this semesters’ practical seminar "Digital Service Design" virtually presented the results of their semester work.

 

In the practical seminar, the students worked in teams of four to solve a real-world design challenge and apply digital service design practices and tools, as well as prototypically implement a running digital service.

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Business Intelligence Systems Capstone Project with the Robert Bosch GmbH (WS2020/21)
Business Intelligence Systems Capstone Project with the Robert Bosch GmbH (WS2020/21)

The capstone project as part of the Business Intelligence Systems (BIS) master’s lecture was conducted virtually with the Robert Bosch GmbH, business sector Automotive Aftermarket, from 25th – 28th of January 2021.

Hereby, Bosch provided real-world data sets and the students analyzed the data via a Python Data Science stack and visualized the results using Microsoft Power BI. 

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IISM publication at the ACM Conference for Computer-supported Cooperative Work and Social Computing (CSCW 2020)
IISM publication at the ACM Conference for Computer-supported Cooperative Work and Social Computing (CSCW 2020)

We are happy to announce that the paper “Chatbot-based Emotion Management for Distributed Teams: A Participatory Design Study” by Ivo Benke, Michael T. Knierim, and Alexander Maedche has been accepted at the CSCW 2020 and was presented at the conference virtually. The CSCW is the premier venue for presenting research in the design and use of technologies that affect groups, organizations, and communities.

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New Project: WorkLifeSens – Designing Sensor-based Worklife Assistance Systems
New Project: WorkLifeSens - Designing Sensor-based Worklife Assistance Systems

As part of the AI innovation competition of Baden-Württemberg the research project „WorkLifeSens“ focusing on delivering physio-adaptive assistance systems for the future workplace is funded.

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Benedikt Morschheuser appointed as Assistant Professor of “Digital Transformation” at Friedrich-Alexander University of Erlangen-Nuremberg (FAU)
Benedikt Morschheuser appointed as Assistant Professor of "Digital Transformation" at Friedrich-Alexander University of Erlangen-Nuremberg (FAU)

We are delighted to announce the appointment of Benedikt Morschheuser, former member of the Research Group Information Systems & Service Design (ISSD), as assistant professor for business informatics at the School of Business, Economics, and Society at FAU University. We congratulate him warmly and wish him all the best for his new position.

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Paper accepted for publication at the ACM Conference on Human Factors in Computing Systems (CHI 2021)
Paper accepted for publication at the ACM Conference on Human Factors in Computing Systems (CHI 2021)

The paper Cody: An AI-based System to Semi-Automated Coding for Qualitative Research by Tim Rietz and Alexander Maedche has been accepted for publication at CHI 2021. The CHI conference is the premier and most prestigious international conference on Human-Computer Interaction.

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Open Position: Physio-Adaptive Systems for the Future Workplace
Open Position: Physio-Adaptive Systems for the Future Workplace

In the research field „Intelligent Enterprise Systems“ we are offering a research assistant position in the field of physiological computing systems.

 

Further information is available here.

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Presence at Wirtschaftsinformatik Conference WI-2021
Presence at Wirtschaftsinformatik Conference WI-2021

The research groups of Prof. Mädche, Prof. Satzger, and Prof. Weinhardt from IISM and KSRI will be present at at the 16th International Tagung Wirtschaftsinformatik (WI-2021) (https://wi2021.de/) with 9 publications.

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